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Unitil Corporation Customer FAQ

Top Answers & How-to Guides

What is Unitil Corporation's Phone Number?

The question we are asked most often is about how to talk to Unitil Corporation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there an online portal to manage my Unitil account?

Unitil Corporation provides an online portal for account management, enabling customers to view bills, make payments, and track...
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Recent Unitil Corporation Customer Questions

Help me with my Unitil Corporation customer service issue

Reporting Outages

How do I report a power outage?

Customers should report a power outage to Unitil Corporation by using their established methods, such as a designated phone...
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What should I do if I smell gas?

In case you detect a gas odor, it is crucial to act promptly for everyone's safety. Avoid using electrical devices or flames,...
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Service Management

What services does Unitil Corporation provide?

Unitil Corporation delivers electricity and natural gas services to a variety of customers, managing transmission and...
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Can I transfer my service to a new address?

Yes, Unitil Corporation generally permits customers to move their service to a new address, requiring notification and details...
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Is there an online portal to manage my Unitil account?

Unitil Corporation provides an online portal for account management, enabling customers to view bills, make payments, and track...
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Billing and Payments

What are the payment options for my Unitil bill?

Unitil Corporation provides various payment methods for customers, including online payments via their website using credit...
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What are the rates for Unitil's services?

Unitil Corporation's service rates vary based on service area, type of service, and usage. They may include fixed and variable...
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How can I set up automatic payments for my bill?

To establish automatic payments for bills with Unitil, one must log into their online account or create one if necessary. After...
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How do I enroll in budget billing?

To sign up for budget billing with Unitil Corporation, customers should visit the official website for information on...
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Energy Efficiency

Are there any rebates or incentives available for energy efficiency upgrades?

Unitil Corporation has various energy efficiency rebates and incentives aimed at promoting upgrades that reduce energy use and...
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Are there energy-saving tips I can follow?

Unitil Corporation recommends several energy-saving tips to help customers decrease their energy usage and reduce bills....
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Customer Support

What is the average response time for customer service inquiries?

Unitil Corporation does not publicly disclose a specific average response time for customer service inquiries due to variations...
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What is the emergency contact number for Unitil?

Unitil has designated emergency contact numbers tailored for various situations and regions, ensuring prompt assistance for...
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