What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Unitil Corporation is approximately 24 to 48 hours. We strive to provide prompt assistance and address all customer queries effectively within this timeframe. Our dedicated customer service team works diligently to respond to inquiries and ensure that each customer receives the necessary support. However, please note that during particularly busy periods or high call volumes, the response time may be slightly longer. We appreciate your patience and assure you that we prioritize providing quality customer service. If you have any urgent matters, we encourage you to contact our customer service hotline directly for immediate assistance.