What is the average response time for customer service inquiries?

Unitil Corporation does not publicly specify an exact average response time for customer service inquiries, as this can vary based on factors such as the volume of inquiries and the complexity of the issues being addressed. Generally, utilities aim to respond to customers as quickly as possible. Customer service teams typically prioritize urgent matters, such as outages or safety issues, which may lead to quicker responses for those cases. For other inquiries, response times may be slightly longer. If you are looking for specific timelines or have concerns about a particular inquiry, it may be useful to explore Unitil’s official website for any updates or relevant information. Additionally, customers are often encouraged to provide detailed information when reaching out, which can help expedite the process. Remember that the quality of service and customer satisfaction are important priorities for any utility company.