Squarespace Customer FAQ

Top Answers & How-to Guides

How do I Contact Squarespace Customer Service?

The question we are asked most often is about how to talk to Squarespace customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is Squarespace compatible with Google Analytics?

Yes, Squarespace is compatible with Google Analytics. You can easily integrate your Squarespace website with Google Analytics to track...
Ask any question you have about Squarespace customer service, get an answer now.

Recent Squarespace Customer Questions

How can I change my billing information?

To change your billing information, log in to your Squarespace account, go to the Home Menu, click on "Billing & Account," and then select "Billing." From there, you can update your payment methods and billing details.
Asked Jul 3, 2024 2:29 PM

google workspace is not working

While we apologize for the inconvenience, several factors could cause this issue. You may want to check if your Google Workspace subscription is correctly linked to your Squarespace account, the billing is up to date, and that you're using the right login credentials for your account. Make sure your internet connection is stable as well. However, if you've done all of these and the problem persist, then there might be a temporary issue with Google Workspace. In such a case, you could wait a short while before trying again. If the problem persists after all these checks, you might want to reach out to Squarespace support team directly.
Asked Apr 24, 2024 6:32 PM

My account has been discontinued. I need to renew. Suspect my card has been scammed.

We're sorry to hear about the possible scamming issue. To renew your Squarespace account, you would go to the Account Dashboard and click "Billing & Subscriptions." From there, you can select the website or domain subscription you'd like to renew and add a new payment method if necessary. If you believe your card has been compromised, it would be advisable to get in touch with your financial institution immediately to protect your funds. Meanwhile, you can use a different credit or debit card to renew your subscription on Squarespace.
Asked Apr 20, 2024 5:18 PM

Was charged for a canceled account

When you cancel your Squarespace subscription, you should no longer be billed. However, if you're being charged even after canceling, it's possible that the cancellation might not have been fully processed, or you may have more than one account. We'd suggest checking to ensure the cancellation was successful. It's also important to note that Squarespace doesn't provide pro-rated refunds for cancellations, so if you canceled in the middle of your billing cycle, the charge could be for the period before cancellation. If the charges continue, you'll need to contact Squarespace customer service directly for assistance. Please bear in mind that only Squarespace has the capacity to investigate and resolve billing issues.
Asked Apr 18, 2024 4:00 AM

I have been trying to add a new gallery page to my website and I cannot get the grid formation, which I have on all my other pages.

We apologize for the inconvenience you're experiencing. It's possible that your current Squarespace template doesn't support gallery grids. Different templates offer different features, and not all of them include grid style for gallery pages. Alternatively, if your template does support the grid style, then when creating a new gallery page, make sure you select a Grid layout from the configuration options. Remember to always save changes after setting the layout. If you've done this and still don't see the grid formation; there might be a need to review the template limitations again.
Asked Apr 17, 2024 6:42 PM

Help me with my Squarespace customer service issue

Sales Tax Setup

How to Set Up Sales Tax with Squarespace?

If you are using Squarespace to make and host a commercial site then you need to learn how to set tax rates for your customers' purchases....

Photo Management

How Can I Move Photos on Squarespace?

If you are using Squarespace to build an e-commerce website, you need to learn how to move pictures around on that site. Doing so is...

Refund Tracking

How Do I Track My Refund from Squarespace?

If you are a customer of Squarespace.com, who recently received a refund from them, you may be interested in how you go about tracking...

Image Protection

How Do I Disable Right Click on Images on Squarespace?

This article describes how to protect images on your Squarespace site by disabling the right click function on images. Detailed instructions...

Payment Gateways

Can I integrate a third-party payment gateway with Squarespace?

Yes, you can integrate a third-party payment gateway with Squarespace. Squarespace allows you to connect various payment processors...

Password Protection

Is it possible to create a password-protected page on Squarespace?

Yes, it is possible to create a password-protected page on Squarespace. With Squarespace's built-in content management system, you...

Digital Product Sales

Can I sell digital products on my Squarespace website?

Yes, you can sell digital products on your Squarespace website. Squarespace provides an intuitive and user-friendly platform to create,...

Blog Import

Is it possible to import my existing blog to Squarespace?

Yes, it is possible to import your existing blog to Squarespace. Squarespace offers a simple and seamless process for transferring...

Multi-language Website

Can I create a multi-language website with Squarespace?

Yes, Squarespace does support the creation of a multi-language website. With Squarespace's built-in features and tools, you can easily...

Google Analytics

Is Squarespace compatible with Google Analytics?

Yes, Squarespace is compatible with Google Analytics. You can easily integrate your Squarespace website with Google Analytics to track...
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