Squarespace Customer Service Issues

I haven't used my account for years and feel trapped in online options with no human help. I was surprised to see another annual charge in October despite zero activity. I would appreciate a refund of at least the last annual fee charged.

I would like to update the credit card on file for Miriamharel.com. Currently, you have my Citibank Mastercard ending in xxxx2212, which is soon to expire and is my legal card. I want to provide a new credit card. I tried contacting your representative over a week ago. I explained that I lost access to the original email address linked to the website's establishment, so receiving a recovery link there is not helpful. I uploaded my driver's license, the Citibank Mastercard [redacted] statement, and the latest transaction (from 10/31/[redacted]). I requested a recovery email be sent to my current email address, [redacted] However, I have not received a response from you.

I am reaching out about my annual website subscription. I am currently in the process of establishing a fashion brand and made the decision to utilize Squarespace for creating my website. Following the conclusion of the 14-day trial period, I intended to commence paying for the subscription on a monthly basis, offering more flexibility to cancel or upgrade as needed. However, upon entering my billing details, I was unexpectedly charged for the entire year, resulting in a payment of $[redacted]. I am hopeful to explore the possibility of obtaining a refund while retaining access to my website, opting instead to switch to a monthly payment arrangement. Preserving the work I have put into building my site is of great importance to me, and I am eager to find a resolution.

Dear Sir/Madam, I would like to address an issue with my annual website subscription. I am currently in the process of establishing a fashion brand and have chosen Squarespace as my platform to create the website. After utilizing the 14-day trial period, I intended to opt for a monthly payment plan to maintain flexibility in upgrading or canceling as needed. However, upon providing my billing details, I was unexpectedly charged for the entire year, totaling $[redacted]. I am seeking a refund while retaining my website content, transitioning to a monthly payment structure instead. Preserving the work I have already invested in is crucial to me, and I hope to resolve this matter promptly. Best regards, K.E.

I recently switched my website from Weebly to Squarespace, and now my published site seems to have disappeared. I had registered the domain name sheilatcohenauthor.com with GoDaddy in [redacted], but now it's no longer in their records. When I search for myself on Google, my website is nowhere to be found. It's frustrating not to have anyone to speak with about this issue, especially since I've paid for my website to be up and running. If you visit Weebly's site, you can still see my website there.

I have had one website live since May of this year (silviasaigecomedy.com). I am attempting to launch another page, sexyfunnyraw.com, but I am experiencing issues. I recently transferred the domain from GoDaddy, and it seems like the transfer was successful. However, I am unable to make the new site go live. When I visit the URL sexyfunnyraw.com, it shows up as a private site and prompts me to log in with Squarespace. Even though I have already bought the new site on my account, the Sexy Funny Raw site I created is indicating that my trial is ending soon, in 3 days. I do not wish to pay twice for this service. I need guidance on how to resolve this issue.

I was disheartened when I received an unexpected message on my phone stating a charge from my BPI card for a transaction with Squarespace Inc. Although I haven't made any purchase with them, I was billed $20 without any explanation. I believe this is a fraudulent activity. I kindly ask for the immediate removal of this unauthorized charge and a refund into my account. Furthermore, I request to permanently disable my account information with Squarespace Inc. as I have no interest in engaging with dishonest practices. I hope that you rectify this situation promptly and that your company prospers with integrity.

Subject: Issue with Email Form on HUMANSCAPES Website Dear Customer Care Team, I am writing to report an issue regarding the email form on the HUMANSCAPES website. A known potential client and myself attempted to contact HUMANSCAPES by filling out the Contact Us page form, but no emails were received. Despite successful tests after last year's website redesign, emails are now not coming through. This malfunction may have caused me to lose business as the Contact Us page seems to be ineffective for visitors. I urge you to address this matter promptly and provide an explanation of what transpired and when it occurred. I hope for a swift resolution to the email matter affecting the HUMANSCAPES website. Thank you for your assistance. Best regards, Sharon Lee Ritchie President - HUMANSCAPES Office: [redacted] Mobile: [redacted] Email: [redacted] Interior Design, Home Staging, Relocation Services/Furnishings Rentals "HUMANSCAPES…creating ideal spaces for you." Website: www.humanscapes.com

I'm seeking assistance with linking my Google domain to a website. Despite my efforts, I'm unable to resolve the conflict between the domain email and the email used for purchase. This issue is making the process difficult as both emails are associated with me. I'm feeling overwhelmed and don't want to give up as I'm a disabled individual striving for improvement. Communicating via email hasn't been effective, so I would appreciate a phone call at [redacted]. If I can't resolve this, I understand that I can get a refund as the domain was transferred to Squarespace. Thank you for your understanding and help.

I have recently taken over the administration of our church website, uucch.org. Today, when I visited our website, I was notified that "uucch.org is expired." Unfortunately, no prior notification regarding the expiration was sent to my email address, [redacted] Since I do not have the email associated with this domain, I am unable to renew it at this time. It is essential that we renew our domain promptly. Ideally, we would like ownership of the domain transferred to [redacted] Our main concern is getting the website back up and running as quickly as possible as our email communication is linked to the site. This issue requires immediate attention to ensure a swift resolution.