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UnitedHealth Customer FAQ

Top Answers & How-to Guides

What is UnitedHealth's Phone Number?

The question we are asked most often is about how to talk to UnitedHealth customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent UnitedHealth Customer Questions

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Finding Providers

How can I find a doctor in my network?

To locate a doctor within your UnitedHealth network, you can visit their website, where they offer a search tool for finding...
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Can I still use my current doctor with UnitedHealth insurance?

Whether one can continue seeing their current doctor with UnitedHealth insurance depends on the chosen plan and its network. If...
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Claims and Enrollment

What is the process for filing a claim?

Filing a claim with UnitedHealth involves gathering necessary medical documentation, completing a claim form available on their...
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How can I appeal a denied claim with UnitedHealth?

To appeal a claim denial with UnitedHealth, first review the denial letter to understand the reasons. Gather supporting...
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Can I enroll in a UnitedHealth plan outside of the open enrollment period?

UnitedHealth allows enrollment outside of the open enrollment period only under specific circumstances known as qualifying life...
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Insurance Plans and Coverage

What health insurance plans does UnitedHealth offer?

UnitedHealth offers a variety of health insurance plans, including individual and family coverage, Medicare and Medicaid...
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What is UnitedHealth's coverage for prescription medications?

UnitedHealth provides prescription drug coverage through various health plans, including individual, family,...
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Are preventive services covered under UnitedHealth plans?

UnitedHealth plans generally provide coverage for preventive services aimed at early detection of health issues, including...
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What is the UnitedHealth policy on pre-existing conditions?

UnitedHealth follows federal regulations on pre-existing conditions as mandated by the Affordable Care Act, which prohibits...
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Are there any restrictions on coverage for certain medical procedures or treatments?

UnitedHealth imposes various coverage restrictions for certain treatments and procedures, depending on the individual health...
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Does UnitedHealth offer dental and vision insurance?

UnitedHealth provides dental and vision insurance as part of its health plans, covering various services like dental check-ups...
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What are the differences between HMO and PPO plans offered by UnitedHealth?

HMO and PPO plans from UnitedHealth differ in several ways. HMO plans require a primary care physician and referrals for...
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Understanding Health Insurance

What is a deductible and how does it work?

A deductible is the amount a policyholder must pay before their insurance, such as that offered by UnitedHealth, starts...
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What tools does UnitedHealth offer for managing my health online?

UnitedHealth provides several online tools to help manage health, including the MyUnitedHealth portal for personal health...
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What is the process for updating my personal and contact information with UnitedHealth?

Updating personal and contact details with UnitedHealth can be done through their website by logging into an account and...
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