UnitedHealth Customer Service

Phone Number & Contact Info

UnitedHealth's Best Phone Number

Toll-free·Calls Customer Service·Most popular UnitedHealth number

How do I talk to a live human at UnitedHealth?

A:No good number

Does UnitedHealth offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this UnitedHealth phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: No good number
Here is how our research team describes the way the UnitedHealth phone system greets you: To begin, tell me, are you a healthcare provider or a member?
Below are some clips we've found from UnitedHealth's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"UnitedHealth This call may be monitored or recorded for quality."
Excerpt from a call with UnitedHealth
Monday, March 18, 2024 7:18 PM

What are the hours and when should I call?

UnitedHealth operates the call center for this 800-585-6586 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UnitedHealth phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UnitedHealth staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UnitedHealth is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call UnitedHealth

In summation, the best day to call UnitedHealth is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UnitedHealth staffs the call center well on Friday.

Why Customers Call UnitedHealth

If you have time to do a bit of reading before you call UnitedHealth, we recommend you read over some of our problem-specific articles.

What is UnitedHealth's coverage for prescription medications?

UnitedHealth offers comprehensive coverage for prescription medications. Their coverage for prescriptions is tailored to meet the unique needs of each individual, ensuring access to necessary medications. UnitedHealth's prescription drug coverage includes a wide range of medications, from brand-name to generic drugs, as well as specialty medications. Members can find information about covered medications, formularies, and cost-sharing details on their website or by contacting customer service directly. UnitedHealth also partners with a vast network of pharmacies nationwide, providing convenient access to prescription drugs. They constantly work to negotiate discounted prices and ensure affordable options for their members. With UnitedHealth's prescription drug coverage, individuals can confidently manage their healthcare needs while minimizing out-of-pocket expenses.

Are preventive services covered under UnitedHealth plans?

Yes, UnitedHealth plans do provide coverage for preventive services. UnitedHealth understands the importance of preventive care in maintaining good health and works to ensure that their members have access to these services. The preventive services covered may include vaccinations, cancer screenings, prenatal care, cholesterol and blood pressure screenings, and other preventive tests recommended by healthcare professionals. By covering these services, UnitedHealth aims to promote early detection and prevention of diseases, ultimately leading to better health outcomes. However, it is important to note that coverage for preventive services may vary depending on the specific plan and individual circumstances. Therefore, it is advisable to review the plan details or contact UnitedHealth directly to confirm coverage for specific preventive services.

What is the UnitedHealth policy on pre-existing conditions?

UnitedHealth is committed to providing comprehensive health insurance coverage to individuals with pre-existing conditions. As per UnitedHealth's policy, all of their health plans cover pre-existing conditions, ensuring access to necessary medical care and treatment. They follow the guidelines set forth by the Affordable Care Act (ACA), which prohibits insurers from denying coverage or charging higher premiums based on pre-existing conditions. Individuals can enroll in UnitedHealth plans during open enrollment periods or qualify for special enrollment in certain circumstances, such as losing group coverage or getting married. UnitedHealth's dedication to inclusive coverage extends to pre-existing conditions, ensuring individuals receive the necessary care they require without discrimination or additional financial burden.

Top UnitedHealth customer service problems

Click the link above to get answers to just about any UnitedHealth customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to UnitedHealth, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about surgery cost: "I'm having surgery, and I want to know how much this surgery is gonna cost me as far as out of pocket"
- From a call lasting 3m 16s , May 23, 2024 7:12 PM

Conclusion and closing notes

This is UnitedHealth's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UnitedHealth agent. This phone number is UnitedHealth's best phone number because 420 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-6586 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call UnitedHealth first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, UnitedHealth has 1 phone number. It's not always clear what is the best way to talk to UnitedHealth representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for UnitedHealth. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UnitedHealth. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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