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Tulo Customer FAQ

Top Answers & How-to Guides

What is Tulo's Phone Number?

The question we are asked most often is about how to talk to Tulo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Tulo Customer Questions

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Mattress Types and Features

What are the firmness levels of Tulo mattresses?

Tulo mattresses offer three firmness levels: soft, medium, and firm, catering to different sleep preferences. The soft option...
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Is Tulo suitable for all sleeping positions?

Tulo mattresses accommodate various sleeping positions due to their supportive materials and comfort layers. Soft upper layers...
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What types of mattresses does Tulo offer?

Tulo offers several mattress types catering to different preferences, including the Tulo Original for a balanced feel, the Tulo...
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What materials are used in Tulo mattresses?

Tulo mattresses are constructed with various materials such as breathable covers, memory foam for comfort and pressure relief,...
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Financing and Shipping

Does Tulo offer any financing options?

Tulo provides financing options through third-party services, allowing customers to pay for mattresses over time. Options may...
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What is the shipping time for Tulo mattresses?

Tulo mattress shipping times can differ based on location and model, usually taking one to two weeks for delivery. Once an...
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Trial and Return Policies

Is there a trial period for Tulo mattresses?

Tulo mattresses usually include a trial period that allows customers to test the product at home for a set duration. If it does...
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Can I return my Tulo mattress if it's not right for me?

Tulo mattresses come with a trial period allowing customers to return them if they are unsatisfactory. This trial typically...
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Do Tulo mattresses have a trial for customers?

Tulo mattresses offer a trial period of one hundred nights, allowing customers to evaluate their comfort. If the mattress does...
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Care and Maintenance

How long does it take for my Tulo mattress to expand?

When unpacking a Tulo mattress, it usually expands to nearly full size within a few hours, but complete expansion may take 24...
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How do I clean and maintain my Tulo mattress?

To maintain a Tulo mattress, regular vacuuming with a soft brush is recommended to remove dust and allergens. For stains, blot...
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What if my Tulo mattress arrives damaged?

If a Tulo mattress arrives damaged, it is essential to inspect it right away and document any issues with photos. Contact the...
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Warranty and Comparison

How does Tulo compare to other mattress brands?

Tulo distinguishes itself in the mattress market by offering a well-priced, quality option with customizable firmness levels,...
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What is the warranty on Tulo mattresses?

Tulo mattresses usually have a ten-year warranty that covers material and craftsmanship defects. It addresses issues like...
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Are Tulo mattresses made in the USA?

Tulo mattresses are designed and assembled in the United States, emphasizing quality materials and American manufacturing...
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What types of bases work with Tulo mattresses?

Tulo mattresses are compatible with various bases, including box springs, platform beds, adjustable bases, and slatted...
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