What if my Tulo mattress arrives damaged?

If a Tulo mattress arrives damaged, it is important to carefully review the situation to determine the next steps. First, it is advisable to inspect the mattress immediately upon delivery. This includes checking for any visible damage to the mattress itself, as well as any packaging. Documenting the damage with photographs can be very useful for any further actions. In cases where the mattress has significant damage, it is typically recommended to reach out to the retailer or company from which the mattress was purchased. Tulo products often come with a warranty or satisfaction guarantee, which may cover issues related to damages that occur during shipping or handling. Additionally, it is wise to review the company's return and exchange policy, usually found on the official website. Such policies often outline procedures for reporting damages, including the timeframe in which to report them. Following the proper channels ensures that customers receive the assistance they need to either replace the damaged item or seek a resolution. For specific details or questions about the return process, please refer to the current web page dedicated to customer service.