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Trollandtoad.com Customer FAQ

Top Answers & How-to Guides

What is Trollandtoad.com's Phone Number?

The question we are asked most often is about how to talk to Trollandtoad.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions available on Trollandtoad.com?

Yes, Trollandtoad.com frequently offers discounts and promotions to enhance your shopping experience. We regularly have special sales,...
Ask any question you have about Trollandtoad.com customer service, get an answer now.

Order Tracking

How do I track my order?

To track your order, simply log into your TrollandToad account and navigate to the order status page. From there, you will be able...

Payment Options

What payment options are accepted on Trollandtoad.com?

Trollandtoad.com offers a variety of payment options to ensure a convenient and secure shopping experience. We accept major credit...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, provided that it has not already been processed or shipped. To cancel...

Return Policy

What is Trollandtoad.com's return policy?

Trollandtoad.com has a customer-friendly return policy to ensure utmost satisfaction. If you are not completely satisfied with your...

Shipping Options

What shipping options are available and what are the associated costs?

At Trollandtoad.com, we offer a range of convenient shipping options to cater to your needs. Our customers can choose from standard For domestic shipments within the United States, standard shipping typically starts at a low rate, with additional fees for heavier items or faster delivery. Expedited shipping is available for those who need their items quickly, with costs varying based on the weight and destination. For international customers, shipping costs are calculated based on the destination country and the weight of the package. Please note that customs fees or duties may apply for international orders. To determine the specific shipping costs for your order, simply add your desired items to the cart and proceed to checkout, where the available options and associated costs will be displayed....

Order Processing

How long does it take for orders to be processed and shipped?

At TrollandToad.com, we strive to process and ship orders as quickly as possible. Our standard processing time is typically 1-2 business...

Combined Shipping

Can I combine multiple orders for shipping purposes?

Yes, customers have the option to combine multiple orders for shipping purposes on Trollandtoad.com. At TrollandToad, we understand...

Product Authenticity

Are all of the products on Trollandtoad.com official and authentic?

Yes, all the products available on Trollandtoad.com are 100% official and authentic. As a trusted online retailer, we pride ourselves...

Price Match Policy

What is Trollandtoad.com's price match policy?

TrollAndToad.com offers a price match policy to ensure customer satisfaction. If you find a lower advertised price for an identical,...

Discounts and Promotions

Are there any discounts or promotions available on Trollandtoad.com?

Yes, Trollandtoad.com frequently offers discounts and promotions to enhance your shopping experience. We regularly have special sales,...

Help me with my Trollandtoad.com customer service issue

Ask any question you have about Trollandtoad.com customer service. We will do our best to get you answers right away.
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