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TransLink (Australia) Customer FAQ

Top Answers & How-to Guides

What is TransLink (Australia)'s Phone Number?

The question we are asked most often is about how to talk to TransLink (Australia) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TransLink (Australia) Customer Questions

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Tickets and Pricing

What types of tickets are available?

TransLink Australia provides a wide range of ticketing options to meet passenger needs, including single journey and daily...
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Are there discounts available for seniors/students/children?

TransLink Australia provides various discounts for seniors, students, and children to make travel affordable. Seniors receive...
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How can I get a refund for unused tickets?

TransLink (Australia) has specific refund policies for unused tickets based on ticket type. Customers may need to fill out a...
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What payment methods are accepted for purchasing tickets?

TransLink Australia provides multiple payment options for ticket purchases, including cash at vending machines, Go Card for tap...
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Are there any free travel days available on TransLink services?

TransLink generally does not offer free travel days, but occasionally runs promotions or events that may provide free or...
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Service Information

Where can I find information on bus/train/ferry schedules?

To access TransLink’s bus, train, and ferry schedules, the best option is to visit their official website. This site offers...
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Where can I find information on service disruptions or delays?

To find information about service delays or disruptions for TransLink (Australia), users can visit the official TransLink...
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Travel Regulations

Can I bring my bike on board?

TransLink (Australia) permits bicycles on trains and ferries with certain restrictions during busy hours, while typically not...
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Are there any restrictions on luggage or carry-on items?

TransLink (Australia) allows manageable luggage on buses, trains, and ferries as long as it does not obstruct other passengers....
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Are there any restrictions on pets or service animals?

TransLink Australia allows service animals on all vehicles at no charge, while pets must be in approved carriers of a certain...
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Accessibility Services

Is public transportation accessible for people with disabilities?

TransLink Australia emphasizes accessibility in its transit services to help individuals with disabilities travel easily. It...
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What accessibility services are provided for visually impaired passengers?

TransLink Australia prioritizes accessibility for visually impaired passengers by providing tactile ground surface indicators,...
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Safety and Policies

What measures are in place for COVID-19 safety on public transport?

TransLink has established numerous COVID-19 safety protocols, focusing on thorough cleaning of vehicles, promoting contactless...
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How do I report lost property on TransLink services?

To report lost items on TransLink services, individuals should visit the TransLink website and follow the lost property...
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Can I use a smart card from another city on TransLink services?

TransLink does not permit the use of smart cards from other cities, as each region has its unique system. TransLink utilizes...
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