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TransLink (Australia) Customer FAQ

Top Answers & How-to Guides

What is TransLink (Australia)'s Phone Number?

The question we are asked most often is about how to talk to TransLink (Australia) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find information on service disruptions or delays?

You can easily find information on service disruptions or delays by visiting the TransLink website or using their mobile app. On the...
Ask any question you have about TransLink (Australia) customer service, get an answer now.
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About TransLink

What is TransLink?

TransLink is the official public transportation authority in Australia, responsible for coordinating and delivering integrated transport...
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Ticket Information

What types of tickets are available?

There are multiple ticket options available to suit your travel needs. TransLink offers single tickets for one-way trips on buses,...
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Schedule Information

Where can I find information on bus/train/ferry schedules?

You can easily access bus, train, and ferry schedules on TransLink's website. Visit www.translink.com.au and click on the "Timetables"...
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Discounts Eligibility

Are there discounts available for seniors/students/children?

Yes, TransLink offers discounts for seniors, students, and children. Seniors (aged 65 and above) are eligible for concession fares...
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Bike Policy

Can I bring my bike on board?

Yes, you can bring your bike on board TransLink services. However, there are certain guidelines to be followed. Bikes are permitted...
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Luggage Restrictions

Are there any restrictions on luggage or carry-on items?

Yes, there are restrictions on luggage and carry-on items while using TransLink services in Australia. Passengers are allowed to bring...
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Pet Policy

Are there any restrictions on pets or service animals?

Yes, TransLink allows assistance animals and pets on board their services but with certain restrictions. Service animals, such as guide...
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Accessibility

Is public transportation accessible for people with disabilities?

Yes, public transportation in Australia is accessible for people with disabilities. TransLink is committed to providing inclusive and...
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Service Updates

Where can I find information on service disruptions or delays?

You can easily find information on service disruptions or delays by visiting the TransLink website or using their mobile app. On the...
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Help me with my TransLink (Australia) customer service issue

Ask any question you have about TransLink (Australia) customer service. We will do our best to get you answers right away.
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