TripIt.com Customer FAQ

To check your points balance on Point Tracker, log in to TripIt, navigate to the Point Tracker section, and view your points for each program you've added. Make sure to keep your account details updated to get accurate tracking.

If your flight details are not showing on TripIt, there could be a number of reasons. Firstly, make sure the travel confirmation email was sent to the email address that's associated with your TripIt account. You might need to forward the confirmation email to plans@tripit.com. Additionally, check if the confirmation email is from a supported provider. Different providers may format their emails differently and some might not be supported by TripIt. Also, it's crucial to ensure that the travel confirmation email contains the necessary data (like dates, times, and locations) in a text format that TripIt can scan and use. Lastly, check if your inbox settings are preventing the syncing process. If you've checked all these and it's still not showing, sometimes re-forwarding the confirmation email can help.

We're sorry for the confusion. However, we don't have real-time access to your personal itinerary or airline schedules. We suggest contacting Aer Lingus or checking their official website for the most accurate departure time information. Please also ensure that your TripIt account is updated, as it should sync with the latest changes in your itinerary.

No problem at all! As long as the booking party included your email address in the reservation, you should receive a copy of the itinerary. You can then forward that email to plans@tripit.com, and it will automatically be added to your trip itinerary in the TripIt app. If the booking party didn't include your email, you can ask them to forward you the confirmation email, which you can then forward to TripIt.