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Tangerine Customer FAQ

Top Answers & How-to Guides

What is Tangerine's Phone Number?

The question we are asked most often is about how to talk to Tangerine customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of accounts does Tangerine offer?

Tangerine offers a range of accounts including the high-interest Savings Account, no-fee Chequing Account, low-cost Investment...

What are the fees associated with Tangerine accounts?

Tangerine accounts typically do not have monthly maintenance fees, making them attractive for those seeking low-cost banking....
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Recent Tangerine Customer Questions

I have a Canadian passport and an SIN number . Can I open an account from New Zealand?

Yes, you can open a Tangerine account from New Zealand given that you have a Canadian Passport and a Social Insurance Number (SIN). However, you'd need to meet some additional requirements such as having a Canadian address and be of the legal age of majority in your province or territory of residence. Tangerine is designed to offer accounts to people dwelling in Canada, so having a valid Canadian address is essential. Please make sure to review and comply with all account opening requirements.
Asked May 14, 2024 1:23 AM

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Account Information

What types of accounts does Tangerine offer?

Tangerine offers a range of accounts including the high-interest Savings Account, no-fee Chequing Account, low-cost Investment...
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What are the fees associated with Tangerine accounts?

Tangerine accounts typically do not have monthly maintenance fees, making them attractive for those seeking low-cost banking....
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Do I need a minimum balance to maintain a Tangerine account?

Tangerine accounts generally do not require a minimum balance, making it easier for customers to save or invest without strict...
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What is the process to open a Tangerine account?

The account opening process with Tangerine is simple and starts on their website with an online application. Applicants provide...
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Account Management

Can I transfer money between my Tangerine accounts and other banks?

Yes, money can be transferred between Tangerine accounts and other banks using methods like Interac e-Transfer, direct...
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How do I deposit money into my Tangerine account?

There are several ways to deposit money into a Tangerine account. Common methods include transferring from another bank account...
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What should I do if I forget my Tangerine account password?

If someone forgets their Tangerine account password, they can reset it by going to the website and using the "forgot password"...
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Account Features

What is Tangerine's overdraft policy?

Tangerine does not provide overdraft protection on chequing accounts, meaning transactions exceeding the account balance are...
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Can I use my Tangerine debit card overseas?

Tangerine debit cards can be used internationally, but it is recommended to notify them of travel plans to avoid card freezes....
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What benefits does Tangerine offer to its customers?

Tangerine provides several benefits, including no-fee banking services with free chequing and savings accounts, competitive...
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Can I link my Tangerine account to budgeting apps?

Yes, users can connect their Tangerine accounts to various budgeting applications, enhancing their ability to track finances....
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Security and Insurance

Is my money with Tangerine insured?

Funds deposited with Tangerine are insured by the Canada Deposit Insurance Corporation, or CDIC, which safeguards eligible...
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What security measures does Tangerine have in place to protect my account?

Tangerine prioritizes account security by implementing advanced encryption for data protection, utilizing multi-factor...
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We look to the Tangerine issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Tangerine issues reported to GetHuman
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