Tangerine Customer Service Issues

On October 5th, when I visited the Tangerine website, I noticed a banner suggesting I could donate to The Canadian Red Cross through my Tangerine account. I decided to donate $[redacted].00 from my Sakura Account [redacted]. After waiting for a few weeks, I contacted the Red Cross for a receipt. They couldn't locate the transaction initially, but after reaching out again, they requested proof of the donation from my bank statement, specifically showing the donation to the Red Cross. I no longer have access to the Sakura account statement as it has been closed with a zero balance. I saw the transaction listed as "Oct 5 Donation $[redacted].00" previously on the site. Today (Dec 10), the Red Cross emailed me requesting further verification for tax purposes. Can you assist in verifying the donation with The Red Cross to ensure I receive the necessary receipt? Thank you. R. Ball

I am eager for a Tangerine banking representative to contact me so I can convey my numerous issues with the bank in detail. The phone service seems to operate in a continuous loop without the ability to leave a message, making resolving problems challenging. The Tangerine website is the most difficult banking site I have encountered, in contrast to the exceptional online service provided by Scotiabank, Tangerine's parent company. I wonder why Tangerine has not incorporated Scotiabank's user-friendly online system. I feel frustrated by the time wasted dealing with these banking issues and would contemplate closing my accounts if given the option, despite the website claiming this as a possibility. It is disappointing to face such inadequacies in a modern banking system, especially when trusting an organization with my finances.

I noticed two NSF charges of $40 each deducted from my account, but there is no explanation provided regarding the reasons behind these charges. I am finding it extremely challenging to seek assistance in resolving this matter and retrieving my funds. Initially, I was upset, and now I am beyond frustrated due to the lack of customer service available! It almost feels like I am dealing with an illegitimate entity. This scenario occurred previously in January when two $40 charges were also debited, and unfortunately, I had to let it go unresolved due to limited options. Given my financial situation, these unexpected charges totaling $[redacted] over the year are particularly burdensome, especially when they are not a result of my errors. When attempting to contact them, the phone line presents a deceptive vacation promotion, which is quite unprofessional. Furthermore, being bombarded with irrelevant news about sports teams like the Raptors only adds to my irritation. This raises concerns about the credibility and professionalism of this bank.

Dear Tangerine Client Services, I am writing to request a six-month summary of my expenditures for reimbursement purposes. Specifically, I need information regarding a payment of $C1419 made by check to Dr. Sherif Sorial, a dentist in Mississauga. My client number is [redacted]2, and my name is George A. Guirguis. I have attempted to contact your bank by phone multiple times, but have been unsuccessful in reaching anyone to assist me with this matter. I am in urgent need of this statement to process my reimbursement from WHO as the insurer. I appreciate your prompt attention to this request. Please respond at your earliest convenience. Thank you, George A. Guirguis

I am a Tangerine client. In the past, when I contacted Tangerine to close my account, I was presented with the option "Log Me Out." Recently, I have noticed that this option is no longer available, and the only way to close my account is by clicking on the X in the top right-hand corner of the screen. I would like to confirm if this method is secure for closing my account. I appreciate your assistance. Regards, Allan H.

I received a notice about my account going dormant. I logged in but encountered issues during the security questions where I kept receiving an error message. The website asked for friendlier answers, but I had already used two-word responses. I am unable to contact support by phone due to a pin issue. Please assist me promptly via email ([redacted]) or phone ([redacted]). Thank you. - P. Wardell

My account has been locked for several days, and despite my daily attempts to contact customer service, there has been no response. I have been waiting on hold for over 45 minutes each day without any luck. Sadly, I am currently out of the country, so the cost of these phone calls is becoming quite high. You can reach me at my email, [redacted], or on my registered mobile number, [redacted][redacted]. I kindly request your prompt assistance in unlocking my online banking access, as I have not made any changes to my ID or password. Your swift attention to this matter would be greatly appreciated. Suriyakumaran Manickam, born on June 08, [redacted]. For security reasons, I am unable to provide my ID at this time.

I recently opened a Tangerine account and successfully verified it to activate it. I applied for the COVID-19 benefits, got approved, and had the funds deposited into my checking account. To manage my money more efficiently, I've been transferring the funds to my savings account. Unfortunately, I mistakenly transferred money to the wrong account and it got blocked. I've been asked to provide additional identification and proof of address to resolve the issue. Despite submitting the required documents promptly, I've been transferred to security multiple times without any resolution. I'm concerned as a long weekend has passed, and I am still awaiting assistance. I have incoming funds through direct deposit, and I'm unsure if I will still receive them if my account is locked. I seek guidance as I haven't received the help I need so far.

Hello, I'm Stewart Borland, and I would like to make a significant deposit to my account using my TD C$ savings account. However, I am encountering an issue with Tangerine's website rejecting my current password. After attempting to reset my password and receiving a notice that an email will be sent, I am informed that my email address cannot be located. This is puzzling as I have been using the same email address ([redacted]) for the past six years. My client number is [redacted]6.

I am experiencing difficulties logging into my account. I reached out for assistance and was asked to provide a call back number to avoid extended hold times. Despite this, after a 10-minute wait, I was placed on hold for an additional 29 minutes. Furthermore, the agent I spoke with had a strong accent which made understanding him challenging. When I requested that he speak more clearly, after another 29 minutes on hold, he abruptly ended the call. I am extremely frustrated with this situation and insist on knowing the identity of the agent in question. The call occurred around 2pm. I urgently request a review of this interaction and feedback. I prefer a response via phone at [redacted], or by email. I am deeply displeased by this experience and will be seeking further action with my lawyer.

My spouse used a referral code to open an account, expecting to receive the current promotion. Sadly, we discovered that the promotion doesn't apply when a referral code is used. We reached out to Tangerine to resolve the issue, only to be informed that we are unable to switch and are now locked in. This inflexibility seems disrespectful to customers. I believe I was deceived into opening this account, especially since there was no mention of this limitation on their website.

Subject: Regarding Cheque Deposit Dear Tangerine, I have been depositing a government-issued cheque from my tenant, Owen Reynolds, for the Simcoe Muskoka Child, Youth and Family Services into my Tangerine account for the past five months. Since the young boy doesn't have a bank account, I wonder what steps I should take next. Should I consider changing banks? Thank you, Paul C.

I recently had my account frozen, leaving me unable to access online banking or my funds when needed. The freeze was triggered by a disputed e-transfer from October [redacted]. The sender, a person I have known for five years and provided services to, initiated the dispute on February 11, [redacted]. Despite providing supporting documents, Tangerine's security department has not acknowledged receiving them. I am disappointed by how easily an account can be frozen based on a mere claim of a transaction being unauthorized. This issue was resolved with the VPD in October [redacted]. I believe I shouldn't be punished for the sender's financial errors, particularly since he has shared personal information and passwords with others. This situation, in my view, is unjust and I urge for a prompt resolution. If not, I may consider moving my business elsewhere. Thank you for addressing this promptly. Regards,

I am unable to access my external account for the past few days. When I click on the external account buttons, there is no response at all. I kindly request Tangerine to address these issues promptly. I expect the external account buttons to open a new window allowing me to perform necessary actions like transfers. It would be greatly appreciated to have a human respond to these emails instead of an automated response. I believe I am not the cause of the issue as I am following the same procedures as before. If there have been any changes, I expect to be informed in writing. Thank you in advance for your assistance.

To the concerned party, I am Felipe Gracia, and I departed Canada on November 10, [redacted], planning to be away for almost a year. I assumed my public mobile number from Public Mobile would allow me to make international calls, including to toll-free numbers. However, upon reaching the Philippines, I discovered that my provider only includes roaming for the United States. I require access to my funds and future deposits, but being a non-citizen in the Philippines prevents me from obtaining a domestic phone plan for international calls. Despite purchasing prepaid calling for international calls at a high cost, I am unable to connect to the Tangerine toll-free number; the calls disconnect. This predicament is exacerbated by updating my 2FA login for online banking, as my Canadian number is no longer functional, leaving me in a vulnerable position. I am unable to contact Tangerine to explore options, such as disabling phone 2FA and returning to email authentication. I am uncertain if the North American toll-free number accommodates long-distance callers. Additionally, I must ensure that if I attempt to withdraw funds from a Philippine bank without resolving this, my transactions are not hindered. I urge a swift resolution to this unexpected communication barrier with my Canadian financial institutions. Given the chance, I can provide all necessary details for a speedy resolution if Tangerine contacts me. Anticipating your prompt assistance, Felipe Gracia Contact: 63.0[redacted] Email: [redacted]

I applied for a credit card and was approved for a $10,[redacted] credit limit. However, I haven't received the card yet because Tangerine mentioned that I need to validate my identity at the post office, which I've already done. It has been 3 to 4 months, so two months ago, I contacted Tangerine customer service, and they advised me to get in touch with TransUnion. Today, when I spoke with TransUnion, they directed me back to Tangerine, stating they couldn't determine the issue on behalf of the customer.