What is your return policy?

At SwissColony.com, we understand that sometimes products don't meet your expectations. That's why we have a hassle-free return policy. If you're not completely satisfied with your purchase, simply contact our customer service within 30 days of receiving the item. We will gladly provide you with a return authorization and a prepaid shipping label. Please ensure that the product is in its original condition and packaging to qualify for a full refund or exchange. However, personalized items and perishable goods cannot be returned unless they are damaged or defective. If you receive a damaged or incorrect item, please contact our customer service immediately, and we will arrange for a replacement or refund as appropriate. Your satisfaction is our priority, and we strive to make your return experience as seamless as possible.