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Swiss Colony Customer Service

Phone Number & Contact Info

Swiss Colony's Best Phone Number

800-544-9036
Toll-free·Calls Customer Service·Most popular Swiss Colony number
Q:

How do I talk to a live human at Swiss Colony?

A:Calling this Swiss Colony number should go right to a real human being
Q:

Does Swiss Colony offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Swiss Colony phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Swiss Colony number should go right to a real human being
Below are some clips we've found from Swiss Colony's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Swiss Colony.
Calls are recorded for quality assurance.
How can I help you?"
Excerpt from a call with Swiss Colony
Monday, June 3, 2024 5:00 PM

They may ask you to enter information with the dial pad

"Thank you for calling the Swiss Colony, your call may be recorded for quality assurance. To place an order or open your credit account, press one.
To make a payment or for questions on your billing statement credit plan, press two.
Please enter the easy number which can be found in the shaded box inside the back of your catalog."
Excerpt from a call with Swiss Colony
Sunday, April 7, 2024 2:01 PM
In fact, much of this information on this page is superfluous because this Swiss Colony phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Swiss Colony operates the call center for this 800-544-9036 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 234 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Swiss Colony phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Swiss Colony staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Swiss Colony is Sunday. The most busy day to call is Friday, which averages 350% more phone calls by comparison. Again, this is based on a sample of 234 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Swiss Colony

In summation, the best day to call Swiss Colony is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Swiss Colony

If you have time to do a bit of reading before you call Swiss Colony, we recommend you read over some of our problem-specific articles.

What is Swiss Colony?

Swiss Colony is a renowned American-based company that specializes in delivering high-quality gourmet food and gift products directly to consumers. With over 90 years of experience, Swiss Colony has built a reputation for offering delectable cheese, sweets, meats, and various other indulgent treats. Their vast assortment caters to every occasion, including holidays, birthdays, and anniversaries. Swiss Colony's selection includes artisanal cheeses, decadent chocolates, savory sausages, and more. Additionally, they provide beautifully packaged gift baskets and personalized gifts, making them ideal for sharing and celebrating with loved ones. Swiss Colony is committed to exceptional customer service and guarantees satisfaction, ensuring that their products are not only delicious but also delivered promptly and securely.

Where is Swiss Colony located?

Swiss Colony is located in Monroe, Wisconsin. Nestled in the heart of the Dairy State, our headquarters and main distribution center are situated in the picturesque city of Monroe. This charming community offers a beautiful backdrop of rolling hills, lakes, and a rich Swiss heritage. Conveniently positioned in the Midwest region of the United States, our location enables us to source the finest ingredients and create our delectable assortment of cheeses, chocolates, sausages, and specialty gifts. With our roots firmly planted in Monroe, we take pride in our community and the local craftsmanship that goes into each of our products. So whether you're visiting us in person or enjoying our treats from afar, Swiss Colony brings a taste of Wisconsin right to your doorstep.

What products does Swiss Colony offer?

Swiss Colony offers a diverse range of high-quality products to cater to various preferences. Our selection includes delicious gourmet food items like cheese, sausages, chocolates, nuts, and signature bakery treats. Indulge in our assortment of artisanal cheese spreads, aged cheddar, and flavored cheese blocks. Savor the flavors of our meticulously crafted sausages, including summer sausage, beef logs, and snack sticks. Treat yourself to our delectable chocolates, truffles, and caramel-dipped apples. Our collection of premium nuts, such as pecans, cashews, and almonds, are perfect for snacking or gifting. Lastly, our bakery treats span from buttery cakes to mouthwatering pastries, making any occasion special. At Swiss Colony, we take pride in providing an array of exceptional products that will please any taste buds.

Top Swiss Colony customer service problems

Click the link above to get answers to just about any Swiss Colony customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Swiss Colony, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I need help with a payment for my order."
- From a call lasting 7m 9s , Jun 11, 2024 12:27 AM
Bankruptcy notification provided: "The reason I'm calling is I had to do a chapter seven bankruptcy, and you guys were included in that."
- From a call lasting 10m 9s , Jun 3, 2024 5:00 PM
Tracking package delivery delay: "I need to find out why a package has not been delivered yet."
- From a call lasting 6m 40s , Mar 25, 2024 7:17 PM
Order status inquiry: "What's the status of my order?"
- From a call lasting 3m 27s , Mar 18, 2024 4:46 PM
Order inquiry: "I'm not sure if I got the right plate. I'm trying to order something for tender filet."
- From a call lasting 3m 1s , Feb 24, 2024 12:23 AM
Billing inquiry: "Echo on my bill."
- From a call lasting 3m 32s , Feb 13, 2024 8:09 PM
Making bill payment: "I wanna pay on my bill."
- From a call lasting 2m 1s , Feb 13, 2024 7:44 PM
Making payment: "I want to pay on my bill."
- From a call lasting 1m 56s , Feb 13, 2024 7:39 PM
Payment inquiry: "Wanna pay on my bill."
- From a call lasting 2m 18s , Feb 13, 2024 7:35 PM
Making payment on bill: "I'd like to make a payment on my bill using my debit card."
- From a call lasting 5m 40s , Feb 2, 2024 11:12 PM

More Swiss Colony Customer Service Contacts

There are of course other ways to contact Swiss Colony customer service besides the phone. Below we list the best ones, by medium.

Swiss Colony Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Swiss Colony will reply our your email.

Conclusion and closing notes

This is Swiss Colony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Swiss Colony agent. This phone number is Swiss Colony's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-9036 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Swiss Colony first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Swiss Colony has 1 phone number. It's not always clear what is the best way to talk to Swiss Colony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Swiss Colony. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Swiss Colony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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