Swiss Colony Customer Service Issues

Subject: Issue with Order #[redacted]0 Hello, I recently tried the chocolates I ordered from your company with my family, only to find that a significant portion of them were stale and even chalky, particularly the macadamia nut chocolates. This was disappointing for us as we were really looking forward to enjoying them. While the milk chocolate butter toffee pieces were enjoyable, the macadamia nut chocolates fell short in terms of quality, which my whole family agreed on. I stored the chocolates in the refrigerator upon arrival, so I believe the issue was not due to mishandling on our part. I would appreciate a refund or store credit considering the disappointment we experienced with the order. Thank you for your attention and assistance in resolving this matter. Best regards, Crystal Moon E.T. Church

Regarding my order #[redacted]9, I was informed that it would be delivered between December 14th and 20th. However, as of today, December 23rd, it has not arrived. I would like to know the updated expected delivery date. The package was sent from your location on December 6th, with sufficient time for Christmas delivery. If it cannot be delivered before Christmas, I request a refund of the total cost, including the $66.71 shipping fee.

I'm thinking of ordering item# AW2579, the 2 lb Traditional Christmas candy. Reading the reviews, I noticed some mentioning the candy arriving melted into a single blob, which is concerning as it's meant to be a gift. Can you provide me with insight on the current state of this product? Additionally, I attempted various online coupon codes for discounts, including for shipping, but none were successful. Could you assist in finding a working coupon code for shipping?

Order #[redacted]8 was placed on 3/8/[redacted] around noon. I previously ordered at Christmas and was happy with the product. A catalog said orders before March 23rd would arrive by Easter. I placed an order for my home and a gift for a family in Florida before Easter, specifying the delivery date. Despite confirming this with the agent, I received an email the next day confirming an immediate delivery, including my special gift. When I called, they said it couldn't be changed. I asked for a complimentary gift sent to the correct address as an apology. The agent must double-check their work. The address should be [redacted] SW 12th Ave, Cape Coral, Florida [redacted]. I hope it arrives correctly. This experience has been disappointing, and I hope the company rectifies this error.

My mother-in-law, Patricia T., purchased Chocolate Covered Cherries and Cheese and Sausage logs for my birthday. The order number is #[redacted]7, made on April 12 and collected on the 20th. The Cheese and Sausage were in good condition, but the Cherries arrived broken with sticky syrup all over. After contacting Customer Service, a gentleman apologized and assured a replacement would be sent. I requested a confirmation number, but he couldn't provide one and promised to email the details. It's now May 21, and I have not received the email or replacement Cherries. My mother-in-law struggles with communication, so I have yet to inform her about the missing item.

Please cease sending catalogs to our address. We do not engage in online shopping and do not intend to do so in the future. Additionally, the products in your catalog are available locally at better prices, providing added convenience and security. I recently had to dispose of six catalog sheets containing our personal information, a practice that raises concerns about identity theft. Kindly correct the name on the catalogs as it is incorrect. We request immediate cancellation of all future mailings. Thank you. Mr. and Mrs. Clay Powers, 11 Harrington Road, Clifton, NJ 07[redacted].

Good morning, I am inquiring about my order #[redacted]0 for item #RG782830, the Pers Fringe Scarf/Rose. I have been attempting to track my order since last week. The last update I received was that the item was scheduled for delivery yesterday, Wed Dec 8, [redacted]. However, when I checked the tracking site, the last location provided was Bloomington, CA on Dec 5, [redacted]. I am unable to find any further details on its current whereabouts. I kindly request assistance in locating my package and obtaining an estimated delivery date. Thank you for your assistance. C. C.

I placed an order for my daughter to be delivered before Christmas. The estimated delivery date provided was the 22nd of December. Her address is [redacted] Main Street B, Big Bear Lake, CA [redacted]. If UPS encounters any issues locating her address, please redirect the package to PO Box [redacted], Big Bear City, CA [redacted]. This delivery is extremely important as she is alone, recently divorced, and without family in California. Your assistance in ensuring the successful delivery of this package is greatly appreciated. Regards, Sandra N. Schmidt.

On Sunday, December 11, I placed an order for a gift. The order number is [redacted]4. The main gift is the AC715 package destined for Colorado, and it includes a complimentary gift with coupon code AX1356. I need the bonus gift to be sent to Little Rock, AR, instead of Colorado. Despite calling customer service to correct the address as instructed, I keep getting a closed message during their posted open hours. I need assistance in redirecting the bonus gift.

I made an online purchase on December 14, the last day for the sale price guarantee. I was counting on receiving the order just before Christmas, but it hasn't arrived as of today, December 23. My son has diabetes and can only eat sugar-free food. I bought sugar-free fudge and chocolate-covered cherries from you, a yearly tradition for Christmas surprises. Unfortunately, the order seems to have gone missing. I am disappointed that I have to apologize to my son for not being able to surprise him this year. Please contact me at [redacted] with an explanation. Thank you.

Dear Swiss Colony, I have been a loyal customer for several years. In April [redacted], I paid off my balance of $[redacted] promptly. However, months later, I received a bill for $[redacted], which confused me as I believed I had a zero balance. Upon contacting Swiss Colony, they mentioned that my bank had issued a chargeback, which surprised me because I had not been notified by my bank. After reviewing my bank statements, there were no chargebacks or overdrafts recorded. I relayed this information to Swiss Colony, but they insisted that my bank reach out to them directly. My bank, though, confirmed they had not initiated any chargebacks to Swiss Colony. Now, I find myself dealing with harassing phone calls and late fees, resulting in a balance exceeding $[redacted]. I refuse to pay for a mistake not of my own. The delay in communication from Swiss Colony raises concerns, as well as the absence of any chargeback from my bank. I do not acknowledge owing any money and do not plan to pay for this error on my account. I am at a loss for what to do next, possibly considering legal action, but hesitant due to the costs involved. Sincerely, Stormy McDonald

I am reaching out from Canada. During the upcoming holiday season, I am interested in purchasing a variety of your Petit Fours to send to individuals in the United States on behalf of my boss. I recently contacted your customer service and had a conversation with a representative who partially addressed my inquiries but unfortunately put me on hold indefinitely. I have a few questions that I hope you can assist me with: 1. Are your Petit Fours available for purchase by the case, and if so, how many come in a case? 2. Can I only order the Petit Fours online, or are there alternative options? 3. Will I be able to use a Canadian credit card to pay for my order? 4. When I am prepared to place my order for delivery in the USA in December, is it feasible to liaise with a specific individual from your customer service team rather than completing the transaction online? I appreciate your guidance on these matters. Thank you.