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Square Enix Customer FAQ

Top Answers & How-to Guides

How do I Contact Square Enix Customer Service?

The question we are asked most often is about how to talk to Square Enix customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What languages are supported in Square Enix games?

Square Enix games support multiple languages to cater to a global audience. The languages commonly supported include English, Japanese,...
Ask any question you have about Square Enix customer service, get an answer now.

Recent Square Enix Customer Questions

square enix, no valid service account is available to play

This issue usually occurs when there is no game registered to your Square Enix account or if the service account is inactive. Check your account status on the Square Enix Account Management System and ensure that your game is correctly registered and active.
Asked Jul 3, 2024 1:39 PM

Compromised account for Final Fantasy XIV

We're sorry to hear about your compromised Final Fantasy XIV account. The best immediate action is to change your password if you can still access your account. If you can't access it, there's a recovery process available where you provide your security question answer and other account details. It's also recommended that you enable the One-Time Password for an additional layer of security. Lastly, contact the Square Enix support team to inform them about your situation - they may be able to provide you with further assistance.
Asked Apr 13, 2024 2:57 AM

i dont remember my SQUARE ENIX ID

We're sorry to hear you are having trouble with your Square Enix ID. To reset it, please follow these steps: 1. Go to the Square Enix account management page. 2. Click on "Forgot your ID or password?". 3. Enter the email address you used when signing up for your Square Enix account. 4. Click on the "Go next" button. You should receive an email with instructions on how to recover your ID. If you can't remember your email address, or no longer have access to it, you may need to create a new account.
Asked Apr 1, 2024 3:23 PM

Tried logging into my FFXIV account on a different PC, and I've been temporarily shut out, and can't remember my email address

We're sorry to hear you're experiencing troubles with your Final Fantasy XIV account. We advise you to wait for a short period of time before attempting to log in again. If you can't remember your email address, try recollecting possible email addresses you may have used. If your problem persists, you may need to proceed with Square Enix's account recovery process where they may ask for your personal information for verification purposes.
Asked Mar 29, 2024 10:59 PM

I can't login it says my password or email is wrong

Sorry that you're experiencing login issues. It's possible you may have entered your email or password incorrectly. Ensure that you're using the correct capitalization, and disclose whether your email address has any punctuation. If you're still unable to log in, there might be a possibility that you have forgotten your password. In this case, you can select the "forgot password" option that will help you reset your password. Please note that you will need access to your registered email for this. If the problem continues, it might be a technical issue and it is advisable to wait for a while then try again.
Asked Mar 29, 2024 8:57 PM

Help me with my Square Enix customer service issue

Order Tracking

How Do I Track My Square Enix Order?

This article describes how to track game purchases from the Square Enix online store. Instructions are provided for tracking using...

Device Compatibility

Can I play Square Enix games on multiple devices?

Yes, Square Enix games can be played on multiple devices. Our games are designed to be compatible with various platforms, including...

System Requirements

What are the system requirements for Square Enix games?

The system requirements for Square Enix games may vary depending on the specific title. To ensure optimal gameplay, we recommend checking...

Progress Transfer

Is there a way to transfer my progress between devices?

Yes, Square Enix provides a convenient way to transfer your progress between devices. By utilizing a Square Enix account, you can seamlessly...

Refunds and Cancellations

Can I refund or cancel my Square Enix game purchase?

Yes, Square Enix allows refunds and cancellations for game purchases, but it depends on the circumstances and platform. If you bought...

Subscription Fees

Are there any subscription fees for playing Square Enix games?

No, Square Enix does not charge any subscription fees for playing their games. Most of their games follow a one-time purchase model,...

Age Restrictions

Are there any age restrictions for playing Square Enix games?

There are age restrictions for playing Square Enix games. The content and rating of each game determine the appropriate age group....

Language Support

What languages are supported in Square Enix games?

Square Enix games support multiple languages to cater to a global audience. The languages commonly supported include English, Japanese,...
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