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Roboform Customer FAQ

Top Answers & How-to Guides

How do I Contact Roboform Customer Service?

The question we are asked most often is about how to talk to Roboform customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the cost of Roboform and are there any subscription plans?

RoboForm has various subscription plans to suit individual and family needs. As of October 2023, an individual subscription...

How do I recover my Roboform master password?

Recovering the master password for RoboForm is difficult since it is not saved by the service. Users should try recalling hints...
Ask any question you have about Roboform customer service, get an answer now.

Recent Roboform Customer Questions

How do I recover my Roboform master password?

Recovering your RoboForm master password can be a bit challenging, primarily because the master password is designed to be secure and private. Unfortunately, if you are unable to remember your master password, RoboForm does not store it, which means there are no direct ways to retrieve it. However, there are some steps you can take to regain access to your account. First, try to remember any hints or variations of your master password that you might have used. Sometimes, people use similar or slightly altered versions of a password, so attempting those might help. If you have set up a password hint during the initial setup, that can be a useful resource to jog your memory. Additionally, RoboForm may provide recovery options if you enabled the "Password Recovery" feature during your account setup. This typically involves answering security questions that you had previously set up. If none of these options work, you may need to reset your RoboForm account, but be aware that this can result in the loss of stored data. It is always a good practice to keep backups of important data and to use secure methods for managing passwords. For the most accurate and recent information regarding this issue, it may be beneficial to visit the official roboform.com website and review the relevant support sections.
Asked Oct 9, 2026 12:29 PM

How do I recover my Roboform master password?

Recovering your RoboForm master password can be a bit challenging, primarily because the master password is designed to be secure and private. Unfortunately, if you are unable to remember your master password, RoboForm does not store it, which means there are no direct ways to retrieve it. However, there are some steps you can take to regain access to your account. First, try to remember any hints or variations of your master password that you might have used. Sometimes, people use similar or slightly altered versions of a password, so attempting those might help. If you have set up a password hint during the initial setup, that can be a useful resource to jog your memory. Additionally, RoboForm may provide recovery options if you enabled the "Password Recovery" feature during your account setup. This typically involves answering security questions that you had previously set up. If none of these options work, you may need to reset your RoboForm account, but be aware that this can result in the loss of stored data. It is always a good practice to keep backups of important data and to use secure methods for managing passwords. For the most accurate and recent information regarding this issue, it may be beneficial to visit the official roboform.com website and review the relevant support sections.
Asked Oct 9, 2026 12:27 PM

how do I fix this? roboform error launching executables from roboform is turned off due to the possible security risks. You can run the application manually and use roboform toolbar attached to fill forms.

To fix the RoboForm error regarding launching executables, you can enable the feature by going into the RoboForm settings. Look for the option related to launching executables and enable it, keeping in mind the potential security risks involved. After making this change, try launching the executable again. If the issue persists, running the application manually while using the RoboForm toolbar to fill forms can serve as a temporary solution until the setting is resolved.
Asked May 2, 2026 3:36 PM

I used to have RoboForm a couple of years ago. How can I get it again? I haven't used it for a long time. I have no idea what my main password is.

If you've previously used RoboForm and would like to start using it again, simply visit the RoboForm website and download and install the software. You can use your old account if you remember your account's email. However, if you've forgotten your master password, we're afraid there's no way to recover it. RoboForm doesn’t know your master password and cannot send it to you as we apply the zero-knowledge model. Consequently, you might have to create a new RoboForm account if you cannot remember your old master password. This will unfortunately cause the loss of all previously saved data.
Asked Apr 30, 2024 4:46 AM

how do I change the number of characters in a generated password

To change the number of characters in a generated password in Roboform, firstly, go to the Roboform Password Generator. Next, slide the length bar to your desired number of characters. Roboform allows you to create passwords with a length between 4 and 512 characters. Once you've adjusted the length, Roboform will automatically generate a new password complying with the set length. However, it's important to remember that longer and more complex passwords are generally more secure.
Asked Mar 28, 2024 10:32 PM

Help me with my Roboform customer service issue

Functionality

How does Roboform work?

RoboForm is a password manager that securely stores and manages login details, eliminating the need to remember multiple...

Can Roboform generate strong passwords?

Roboform offers a password generation feature that creates strong and unique passwords tailored to users' security needs. It...

Can Roboform fill forms automatically?

RoboForm can automatically fill out forms by securely storing user information. It recognizes web form fields and populates...

Can Roboform work offline?

Roboform can indeed operate without an internet connection, allowing users to access their stored passwords and logins....

Security

Is Roboform safe and secure?

RoboForm offers strong security measures, including AES-256 bit encryption, ensuring user data remains safe. Its zero-knowledge...

Does Roboform support biometric login methods?

RoboForm supports biometric login methods, like fingerprint or facial recognition, depending on the device and operating...

Can I share passwords securely with other users through Roboform?

RoboForm allows secure password sharing through "Shared Folders," enabling users to share sensitive information with trusted...

What should I do if I forget my Roboform login information?

If you forget your RoboForm login credentials, you can recover access by using a registered email or phone number. Look for a...

Compatibility

Can I use Roboform on multiple devices?

RoboForm supports use across multiple devices such as Windows, macOS, iOS, and Android, allowing users to synchronize passwords...

What browsers does Roboform support?

RoboForm is compatible with major web browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. It provides...

Can I sync my Roboform data across devices?

Roboform allows users to sync their data across various devices for a consistent experience, which requires creating a Roboform...

Cost and Account

What is the cost of Roboform and are there any subscription plans?

RoboForm has various subscription plans to suit individual and family needs. As of October 2023, an individual subscription...

How do I recover my Roboform master password?

Recovering the master password for RoboForm is difficult since it is not saved by the service. Users should try recalling hints...

How can I delete my Roboform account?

To remove a RoboForm account, a user must log in on the website and go to account settings. They will find the option to delete...
We look to the Roboform issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Roboform issues reported to GetHuman

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