Spark Customer FAQ

If you're unable to sign in due to a new phone number, we recommend trying the recovery options available during the sign-in process. You may have the option to receive a verification code via email or answer security questions if you set those up previously. If these options are not available, please use the link on this page for the most up-to-date contact information to get assistance with updating your phone number.

To obtain proof of employment from Spark, you can typically request a formal employment verification letter or a paystub that shows your employment details. This can usually be done through the HR department or the appropriate personnel in your organization. Make sure you provide any required information to facilitate the process.

We understand the frustration caused by account deactivation. To resolve this issue, please check the most up-to-date contact information provided on this page to reach the appropriate support team for assistance with activating your account.

If you are unable to update your insurance information, please ensure that all required fields are completed correctly. There may be a specific process for resubmitting or updating your information. If you still encounter issues, check for any instructions provided for updates in the system. Sometimes, system updates require a restart or a specific time frame before changes can be made.

To cancel your subscription to Spark email, go to the app's settings. Look for the subscription or account section, where you should find an option to manage or cancel your subscription. Follow the prompts to complete the cancellation process. Make sure to confirm that the cancellation was successful.