How Do I Reschedule My Appointment with Southern California Gas Company?
Contact Southern California Gas Company via its customer service number when you need to reschedule an appointment. You can also cancel your existing appointment and schedule a new one online after the company finishes updating its online services.
When you make an appointment with Southern California Gas Company (SoCalGas), circumstances may arise that require you to reschedule. You can contact SoCalGas customer service for more information and assistance in rescheduling your appointment, or you can follow the steps outlined in this article.
Website Changes
As of February 2022, SoCalGas is updating its online service appointment portal, so some features that may have been available in the past (such as scheduling and rescheduling appointments online) are currently unavailable. SoCalGas will povide an update on its website when these features are restored. While the online portal is down, you must call SoCalGas regarding changes to service appointments.
Types of Appointments You Can Schedule
When looking at the types of appointments you can schedule with SoCalGas, there are a number of options, including:
- Transfer Service: If you're moving and need to transfer your SoCalGas service from your old home to your new one, you can contact customer support to schedule the transfer. If you have made a transfer appointment, you cannot simply reschedule it online. You must cancel the transfer appointment and request a new one. You can do this via the "My Account" portal on the SoCalGas website.
- Starting Service: As with transfer requests, if you need to reschedule your start service date, you will have to cancel the current appointment and schedule a new one through the account portal.
- Stop Service: To stop service with SoCalGas, you simply need to complete the online request form with the date you wish to stop service.
- Restore Service: If you're having service restored after it has been shut off, you can contact customer support to learn why it was shut off and how to get it restored.
Remember, Southern California Gas Company is in the process of updating its online service appointment portal, so any service requests or changes must be made by calling customer support.
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