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South Jersey Gas Customer FAQ

Top Answers & How-to Guides

What is South Jersey Gas's Phone Number?

The question we are asked most often is about how to talk to South Jersey Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent South Jersey Gas Customer Questions

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Service Requests

How do I read my gas meter?

Reading your gas meter can be done easily by noting each dial on a dial meter or directly viewing the numbers on a digital...
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What is the process for connecting new gas service?

The process of connecting new gas service with South Jersey Gas includes verifying service availability, submitting an...
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How do I submit a complaint regarding my service?

To file a complaint with South Jersey Gas, it is recommended to collect details about the service issue and any related...
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How can I access my gas bill online?

To access their gas bill online with South Jersey Gas, customers should visit the official website and locate the account...
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Emergency and Safety

How can I report a gas leak or emergency?

In case of a gas leak, South Jersey Gas recommends immediate evacuation from the affected area and avoiding electrical devices...
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What safety tips should I follow when using natural gas?

Safety is paramount when using natural gas. Recognize its distinct rotten egg smell for leak detection and evacuate immediately...
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What should I do if there is a gas emergency?

In a gas emergency, prioritize safety by evacuating the area and avoiding electrical devices or flames. Contact local emergency...
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Billing and Payments

How can I enroll in paperless billing?

Enrolling in paperless billing with South Jersey Gas is easy and involves visiting their website to access the billing options....
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What are the payment options available for my gas bill?

South Jersey Gas presents multiple payment options for customers, including online payments through their website, phone...
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Are there options for budget billing through South Jersey Gas?

South Jersey Gas provides a budget billing program to help customers manage their natural gas payments by allowing them to pay...
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Can I set up automatic payments for my gas bill?

South Jersey Gas does allow automatic payments for bills, making it easy for customers to pay on time without manual input....
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Customer Assistance

Are there any energy assistance programs available?

South Jersey Gas provides various energy assistance programs aimed at helping low-income households and individuals manage...
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Are there any programs available for low-income customers?

South Jersey Gas provides multiple programs for low-income customers, including the Universal Service Fund to help reduce...
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Could I be eligible for financial assistance with my gas bill?

Financial assistance for gas bills from South Jersey Gas depends on factors like income, household size, and program criteria....
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Service Restoration

What is the average time to restore gas service during an outage?

The time required to restore gas service can differ based on factors like the outage's cause, severity, and conditions. South...
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What is the estimated time frame for gas service restoration?

The time it takes for gas service to be restored depends on the reason for the outage, weather, and demand. South Jersey Gas...
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We look to the South Jersey Gas issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
South Jersey Gas issues reported to GetHuman
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