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Smashbox.com Customer FAQ

Top Answers & How-to Guides

What is Smashbox.com's Phone Number?

The question we are asked most often is about how to talk to Smashbox.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Smashbox.com Customer Questions

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Order Tracking

How can I track my order?

To monitor your order from Smashbox.com, check the confirmation email for a tracking number and shipping link. If you cannot...
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Can I cancel or modify my order?

Smashbox.com allows order cancellations or modifications shortly after placing an order, but conditions apply. Once processing...
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Payments and Promotions

How do I redeem a promo code?

To redeem a promo code on Smashbox.com, first add your items to the cart and go to checkout. Enter the code in the designated...
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What payment methods do you accept?

Smashbox.com offers several payment options, including major credit cards like Visa and American Express, digital wallets such...
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Can I purchase a gift card?

Smashbox.com provides gift cards that are perfect for gifting makeup and skincare. They can be bought directly from the...
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Returns and Shipping

What is your return policy?

Smashbox.com allows returns of unused items in original packaging within a specified time frame after delivery. Common return...
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Do you offer international shipping?

Smashbox.com does offer international shipping for customers outside the United States, but specifics such as costs and...
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Loyalty and Samples

What are Smashbox loyalty rewards?

The Smashbox loyalty rewards program incentivizes customer loyalty by allowing participants to earn points through purchases,...
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Do you offer samples with orders?

Smashbox.com usually provides samples with orders, adding enjoyment for customers who wish to try new products. The...
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Product Information

Are your products cruelty-free?

Smashbox ensures ethical practices by not testing their products on animals and maintaining a commitment to cruelty-free...
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What ingredients are used in your products?

Smashbox.com uses various ingredients in their products, which can differ greatly between items. Their formulas often feature...
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Consultations and Offers

Do you offer virtual consultations for makeup application?

Smashbox.com does not currently provide virtual consultations for makeup application. However, the site offers various...
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How can I donate unused makeup products?

Donating unused makeup is a wonderful way to support your community. While Smashbox.com does not have a donation program, local...
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Are there any seasonal collections or limited-time products?

Smashbox.com frequently releases seasonal collections and limited-time products that highlight current beauty trends. These...
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We look to the Smashbox.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Smashbox.com issues reported to GetHuman
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