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Shoppers Drug Mart Customer FAQ

Top Answers & How-to Guides

What is Shoppers Drug Mart's Phone Number?

The question we are asked most often is about how to talk to Shoppers Drug Mart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Shoppers Drug Mart customer service, get an answer now.
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Recent Shoppers Drug Mart Customer Questions

Im trying to link my card to the optimum app and it says the card number is wring

If you're experiencing issues linking your card to the Optimum app, first ensure that you are entering the card number correctly, including any required digits. Double-check for any typos or missing numbers. If the problem persists, it could be due to a system issue or an expired card. We recommend reviewing the app's guidelines for linking cards or attempting it again later.
Asked Jul 24, 2026 6:30 PM

Help me with my Shoppers Drug Mart customer service issue

Loyalty and Promotions

Do you offer a loyalty program?

Shoppers Drug Mart features a loyalty program named PC Optimum, enabling customers to earn points on purchases at its stores...
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What is the Shoppers Optimum program?

The PC Optimum program, formerly Shoppers Optimum, rewards customer loyalty at Shoppers Drug Mart and participating retailers....
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Are there any current promotions or sales?

Shoppers Drug Mart regularly has promotions and sales that differ by location and time. Customers can look for weekly flyers...
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How can I check my Shoppers Optimum points balance?

Customers can easily check their Shoppers Optimum points balance through various methods such as logging into their account on...
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Are there any membership fees for the loyalty program?

The Shoppers Optimum program at Shoppers Drug Mart is free to join with no membership fees, enabling customers to earn points...
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Products and Services

What services do you offer at the pharmacy?

Shoppers Drug Mart pharmacies provide a variety of services, including prescription dispensing, medication consultations, and...
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Do you offer beauty consultations?

Shoppers Drug Mart provides beauty consultations at several locations, with services varying by store. These consultations...
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What types of products can I find at Shoppers Drug Mart?

Shoppers Drug Mart stocks a comprehensive range of items to cater to various needs, including health and beauty products,...
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Do you provide health consultations or immunization services?

Shoppers Drug Mart provides various health services, including health consultations with pharmacists and immunization services,...
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Purchasing and Returns

What payment methods do you accept?

Shoppers Drug Mart usually accepts various payment methods, including major credit cards and debit cards. Some locations may...
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Can I return or exchange a product?

Shoppers Drug Mart has a return and exchange policy allowing returns on unopened items within a specific timeframe for full...
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Are there restrictions on returns or exchanges?

Shoppers Drug Mart has defined policies for returns and exchanges, typically allowing them within 30 days of purchase. Unopened...
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Online Shopping and Delivery

Do you offer online shopping?

Shoppers Drug Mart indeed provides online shopping through its website, enabling customers to explore a variety of products,...
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What are the available delivery options?

Shoppers Drug Mart provides multiple delivery choices for customers, including standard home delivery and same-day delivery in...
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Do you offer prescription delivery services?

Shoppers Drug Mart understands the need for convenience and offers prescription delivery services at select locations, subject...
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We look to the Shoppers Drug Mart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shoppers Drug Mart issues reported to GetHuman
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