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ShelterCare Pet Insurance Customer FAQ

Top Answers & How-to Guides

What is ShelterCare Pet Insurance's Phone Number?

The question we are asked most often is about how to talk to ShelterCare Pet Insurance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ShelterCare Pet Insurance Customer Questions

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Claims Process

How do I file a claim?

Filing a claim with ShelterCare Pet Insurance is easy and requires having relevant documents like invoices and diagnoses....
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What is the reimbursement process like?

The reimbursement process for ShelterCare Pet Insurance involves paying the vet upfront and then submitting a claim with...
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How are claims processed for emergency vet visits?

When a pet emergency occurs and a policyholder visits an emergency veterinarian, they must gather documentation, including a...
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Coverage Details

What does pet insurance cover?

Pet insurance, like that from ShelterCare, typically covers veterinary costs for accidents and illnesses, including exams,...
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Are there any restrictions on the age or breed of pets eligible for coverage?

ShelterCare Pet Insurance outlines age and breed eligibility guidelines, typically covering pets from eight weeks with no upper...
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Can I get coverage for pre-existing conditions?

Coverage for pre-existing conditions is generally excluded by ShelterCare Pet Insurance, as these are viewed as risks existing...
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Are there any wellness benefits included in the coverage?

Wellness benefits are not universally included in ShelterCare Pet Insurance plans, but optional wellness plans are available...
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Cost and Pricing

How much does ShelterCare Pet Insurance cost?

The cost of ShelterCare Pet Insurance depends on factors like the chosen plan, pet age, breed, location, and medical history....
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Are there any deductibles or co-pays?

ShelterCare Pet Insurance involves deductibles and co-pays, both essential in plan structures. Deductibles can be annual or per...
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Veterinarian Options

Can I choose my own veterinarian?

ShelterCare Pet Insurance allows policyholders to select any licensed veterinarian or specialist, enabling them to receive care...
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Is there a waiting period before my coverage becomes effective?

Typically, there is a waiting period before coverage starts with ShelterCare Pet Insurance, varying by the type of coverage,...
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Plan Management

What happens if I need to make changes to my coverage?

If coverage changes are needed for ShelterCare Pet Insurance, pet owners can adjust levels, such as coverage amounts or...
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How can I choose the right plan for my pet?

Choosing the right pet insurance plan from ShelterCare requires assessing your pet's age, breed, health history, and your...
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What is the process for adding another pet to my policy?

To add a pet to a ShelterCare Pet Insurance policy, first gather details about the new pet, such as age and breed, and access...
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