What is SAS's policy for flight cancellations and refunds?

SAS has a comprehensive policy for flight cancellations and refunds. If a flight is cancelled by the airline, passengers are entitled to a full refund of the ticket cost. However, if passengers voluntarily cancel their flight, refunds depend on the type of ticket purchased. For refundable tickets, the full amount is refunded, minus any cancellation fees. Non-refundable tickets do not qualify for refunds, though SAS offers the option to change dates or routes for a fee. In case of flight disruptions caused by circumstances beyond the airline's control, such as bad weather, SAS will strive to accommodate passengers on alternative flights. With regards to refunds, the airline encourages passengers to contact their point of purchase or their customer service for further assistance and guidance.