Scandinavian Airlines (SAS) Customer Service

Phone Number & Contact Info

Scandinavian Airlines (SAS)'s Best Phone Number

800-221-2350
Toll-free·Calls Customer Service·Most popular Scandinavian Airlines (SAS) number
Q:

How do I talk to a live human at Scandinavian Airlines (SAS)?

A:Just wait on the line
Q:

Does Scandinavian Airlines (SAS) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm EST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Scandinavian Airlines (SAS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Below are some clips we've found from Scandinavian Airlines (SAS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Scandinavian Airlines. If you choose to make a reservation by phone, you'll be charged the forty USD service fee per passenger. To avoid this fee, please book online at fly f a s dot com slash u s. For information on how SAS handles your personal data, please visit our website. You will now be presented with three options. To make a new booking, change an existing booking, or get travel information, If you are a travel agent, please press two to be connected to our travel agent support desk. To get information about bonus or to use your Euro bonus points, please press three."
Excerpt from a call with Scandinavian Airlines (SAS)
Sunday, February 4, 2024 5:17 PM

They may ask you to enter information with the dial pad

"Thank you for calling Scandinavian Airlines. If you choose to make a reservation by phone, you'll be charged the forty dollar USD service fee per passenger. To avoid this fee, please book online at fly f a s dot com slash u s.
For English, press nine.
You will now be presented with three options. To get priority in the queue, enter your nine digit EuroBonus number."
Excerpt from a call with Scandinavian Airlines (SAS)
Monday, June 17, 2024 4:07 PM

The first phone menu

"Thank you for calling Scandinavian Airlines. If you choose to make a reservation by phone, you'll be charged the forty USD service fee per passenger. To avoid this fee, please book online at fly f a s dot com slash u s. You will now be presented with three options.
To make a new booking, change an existing booking, or get travel information, please press one.
If you are a travel agent, please press two to be connected to our travel agent support desk."
Excerpt from a call with Scandinavian Airlines (SAS)
Monday, May 20, 2024 1:22 PM

What are the hours and when should I call?

Scandinavian Airlines (SAS) operates the call center for this 800-221-2350 phone number Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 133 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scandinavian Airlines (SAS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scandinavian Airlines (SAS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Scandinavian Airlines (SAS) is Sunday. The most busy day to call is Monday, which averages 433% more phone calls by comparison. Again, this is based on a sample of 133 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Scandinavian Airlines (SAS)

In summation, the best day to call Scandinavian Airlines (SAS) is Friday.

Why Customers Call Scandinavian Airlines (SAS)

If you have time to do a bit of reading before you call Scandinavian Airlines (SAS), we recommend you read over some of our problem-specific articles.

Does SAS offer special assistance for passengers with disabilities or medical conditions?

Yes, SAS provides special assistance for passengers with disabilities or medical conditions. They are committed to ensuring a comfortable and safe travel experience for all passengers. Passengers with mobility impairments can request wheelchair assistance throughout their journey, while those with visual or hearing impairments can receive personalized assistance as well. SAS allows passengers to bring their own mobility aids and service animals on board free of charge. Medical equipment required during the flight is also permitted with advance notification. Passengers needing specific medical assistance or those traveling with stretcher needs can contact SAS Special Reservations for further information and arrangements. SAS strives to accommodate the unique requirements of passengers with disabilities or medical conditions to make their journey as smooth as possible.

What is the SAS EuroBonus loyalty program?

The SAS EuroBonus loyalty program is a rewards program offered by Scandinavian Airlines (SAS) to frequent flyers. It allows members to earn points, known as EuroBonus points, when flying with SAS and its partner airlines. These points can be redeemed for various benefits, such as free flights, cabin upgrades, hotel stays, car rentals, and more. Additionally, members can earn points through various non-flight activities, including shopping, dining, and using certain credit cards. The program offers three membership tiers – Member, Silver, and Gold – each providing members with different privileges and benefits. EuroBonus members also have access to exclusive offers, discounts, and priority services, enhancing their travel experience with SAS and its partners.

What is the baggage allowance for SAS flights?

For SAS flights, the baggage allowance depends on the ticket type and destination. Passengers traveling in Economy class are generally allowed to bring one piece of carry-on baggage weighing up to 8 kg and one personal item. The number of checked bags and their weight limit may vary. Most tickets come with at least one checked bag, with weight limits ranging from 23 kg to 32 kg. Additional baggage can be purchased for a fee. Passengers traveling in SAS Plus or SAS Business class enjoy enhanced baggage allowances, with more freedom for carry-on and additional checked bags. It is advisable to check the specific baggage rules for your ticket type and destination before flying with SAS to ensure a smooth travel experience.

Top Scandinavian Airlines (SAS) customer service problems

Click the link above to get answers to just about any Scandinavian Airlines (SAS) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Scandinavian Airlines (SAS) Customer Service Contacts

There are of course other ways to contact Scandinavian Airlines (SAS) customer service besides the phone. Below we list the best ones, by medium.

Scandinavian Airlines (SAS) Customer Help Desk / Web Support

flysas.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Scandinavian Airlines (SAS) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Scandinavian Airlines (SAS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scandinavian Airlines (SAS) agent. This phone number is Scandinavian Airlines (SAS)'s best phone number because 9,000 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-2350 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Scandinavian Airlines (SAS) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Scandinavian Airlines (SAS) has 1 phone number. It's not always clear what is the best way to talk to Scandinavian Airlines (SAS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Scandinavian Airlines (SAS). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scandinavian Airlines (SAS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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