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Robin Bruce Customer FAQ

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How do I Contact Robin Bruce Customer Service?

The question we are asked most often is about how to talk to Robin Bruce customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Robin Bruce Customer Questions

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Purchasing and Availability

Where can I buy Robin Bruce furniture?

Robin Bruce furniture is sold through authorized retailers and showrooms that focus on quality home furnishings. The official...
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Does Robin Bruce offer international shipping?

Robin Bruce does not explicitly state that they provide international shipping on their website, which primarily caters to the...
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Can I see Robin Bruce furniture in a showroom?

Robin Bruce furniture is displayed in various showrooms nationwide, allowing customers to experience their products directly....
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Does Robin Bruce have a fan or rewards program?

Currently, Robin Bruce does not offer a specific fan or rewards program. However, they interact with customers through...
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Are there seasonal sales or promotions for Robin Bruce furniture?

Robin Bruce furniture typically participates in seasonal sales, especially during major holidays and events. Customers are...
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Can I rearrange my order after placing it with Robin Bruce?

Changes to an order with Robin Bruce may be possible, but depend on circumstances and production stages. Reviewing order...
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Customization and Options

Does Robin Bruce offer custom furniture options?

Robin Bruce provides custom furniture options that enable customers to tailor pieces according to their preferences. With a...
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Are Robin Bruce sofas available in different sizes?

Robin Bruce offers a wide selection of sofas in various sizes, including loveseats, standard sofas, and sectionals to suit...
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What types of upholstery fabrics does Robin Bruce offer?

Robin Bruce presents a wide array of upholstery fabrics, including durable natural fibers like cotton and linen, as well as...
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Can I request fabric swatches before purchasing?

Customers can indeed request fabric swatches from Robin Bruce prior to making a purchase. These samples help ensure that the...
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Are there options for selecting eco-friendly materials?

Robin Bruce provides a variety of eco-friendly materials, including fabrics from renewable resources and recycled components....
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Delivery and Warranty

What is the warranty for Robin Bruce furniture?

Robin Bruce furniture typically comes with a limited warranty that covers defects in materials and workmanship, lasting from...
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Are there any assembly requirements for Robin Bruce furniture?

Robin Bruce furniture is mostly designed for convenience, with many items arriving fully assembled or requiring minimal...
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What is the typical lead time for delivery of Robin Bruce furniture?

The delivery lead time for Robin Bruce furniture usually ranges from eight to twelve weeks, depending on the item,...
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Does Robin Bruce provide design consultation services?

Robin Bruce specializes in creating quality furniture and upholstery but does not offer design consultation services. Their...
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Are there user manuals or assembly instructions available online?

Robin Bruce provides user manuals and assembly instructions online for many of its products. These resources can be found on...
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Financing and Payments

Can I order replacement cushions for my Robin Bruce furniture?

Replacement cushions for Robin Bruce furniture can be ordered, as they offer semi-custom upholstery options. The available...
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Does Robin Bruce offer financing options for furniture purchases?

Robin Bruce recognizes the significance of furniture investments and often offers financing through authorized retailers. These...
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Does Robin Bruce offer a satisfaction guarantee?

Robin Bruce is dedicated to quality and customer satisfaction, and while specific details of their satisfaction guarantee may...
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Does Robin Bruce offer a recycling program for old furniture?

Robin Bruce does not have a specific recycling program for old furniture, but they focus on sustainable practices in their...
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Returns and Care

Does Robin Bruce have a return policy?

Robin Bruce does have a return policy that allows for returns within a certain time frame, usually around thirty days, provided...
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What are the care instructions for Robin Bruce furniture?

Maintaining Robin Bruce furniture requires regular dusting with a soft cloth and using gentle cleaners as necessary. Avoid...
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What should I do if my furniture arrives damaged?

If furniture from Robin Bruce arrives damaged, document the damage with photos, check return policies, and review the website...
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What is the process for returning custom furniture with Robin Bruce?

Returning custom furniture from Robin Bruce involves understanding specific policies due to its tailored nature. Generally,...
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