iLok Customer FAQ

If you can't find your Steven Slate VSX license, it may be because the license has not been sent or activated yet. Make sure you've completed the necessary purchase process and you have received an email notification mentioning the transfer of the license to your iLok account. Sometimes, it might take a while. If it's not there, check in your 'Hidden' licenses in the iLok License Manager. Keep in mind that licenses can only be seen in the iLok License Manager, not on the iLok website. If you're still having trouble, check if you're logged into the correct iLok account where the license was transferred. You can also reach out to the manufacturer, Steven Slate, for further assistance.

If you are having trouble entering your activation code for your EastWest ComposerCloud license, ensure you've logged into iLok License Manager. Once logged in, click on the 'Licenses' menu and select 'Redeem Activation Code'. Input your activation code in the provided field and follow the prompts. Remember that the codes are case-sensitive and should be entered exactly as given. If you still experience difficulties, it could mean the code has already been used or is not correct. Please double-check the details and try again.

To authorize a plugin you've purchased to your iLok, you'll first need to ensure that you have the iLok License Manager software installed on your computer. The software will provide a user-friendly interface for managing your licenses. Once you have this set up, you should receive a license key or an activation code from the company you bought the plugin from. Open the iLok License Manager, sign in to your iLok account, click on "Licenses" then "Redeem Activation Code". Input the code and the license should be deposited in your account. From there, you can drag and drop the license onto your iLok. Refresh your plugin list in your DAW, and your plugin should be authorized.

Yes, you can use two different iLoks on two different computers. Once you purchase your second iLok, you can transfer licenses to it from your original iLok. You would do this through the iLok License Manager software. However, remember that each license can only be active on one iLok at a time. Therefore, if you want to use the same software on two machines simultaneously, you would need two licenses. So, any software that you want to use on both computers would require separate licenses for each iLok.

If you're unable to retrieve your activation codes for iLok, it's possible that they may have been lost due to a system error or an issue with your account. If the codes were registered to your iLok account, you can sign in and find them under the "Licenses" tab. However, if you didn't register the codes, you might not be able to recover them. Always make sure to register your licenses as soon as you receive them. For future activations, ensure your iLok License Manager software is up-to-date to prevent any possible issues.