What is the process for returning custom furniture with Robin Bruce?

Returning custom furniture from Robin Bruce can be a nuanced process, as custom items are typically subject to specific policies. Generally, it is important to first understand that custom furniture is often made to a buyer's exact specifications and preferences, which means that returns may be limited or subject to certain conditions. In most cases, customers should start by reviewing the specific terms and conditions associated with their order. This information is often available on the Robin Bruce website, where one can find relevant details regarding returns, exchanges, and any associated fees. Typically, if there is a defect or damage to the item upon delivery, customers may have the right to initiate a return. In such instances, it is usually necessary to document the damage through photographs and contact the appropriate representatives within a set timeframe. If the furniture does not meet expectations, customers may find that the options for return or exchange are more restricted. Custom orders may not be eligible for return unless there is a clear error in manufacturing or fulfillment. It is always beneficial to communicate directly with the place of purchase or check the custom order confirmation for any guidelines that were provided at the time of the order. Overall, it is advisable to carefully consider decisions regarding custom orders before finalizing them and to take the time to read the return policy if a return becomes necessary. For further assistance, individuals can visit the Robin Bruce website for contact information or additional resources concerning their specific queries.