Updated October 19, 2025

Randomhouse.com Customer FAQ

Recent Randomhouse.com Customer Questions

Help me with my Randomhouse.com customer service issue

Ordering Information

How do I place an order?

To order from Randomhouse.com, users can browse for books and select desired formats and quantities. After adding items to the...

How do I track my order?

To track an order from Randomhouse.com, customers can use the tracking number from the confirmation email or log into their...

What payment methods do you accept?

Randomhouse.com generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, and may also allow...

Can I cancel or modify my order?

Randomhouse.com permits order cancellations or modifications if they have not shipped. Once dispatched, changes are usually not...

What should I do if a book I ordered is out of stock?

If a book is out of stock from Randomhouse.com, begin by checking your order confirmation email for updates or visiting the...

How can I sign up for your newsletter?

To subscribe to the Randomhouse.com newsletter, one usually visits the site and finds the newsletter sign-up section, commonly...

Can I get personalized recommendations based on my reading history?

Randomhouse.com does not provide personalized reading recommendations based on past reading. However, users can explore various...

Are there book signing events or author meet-and-greets?

Randomhouse.com often hosts various book signing events and author meet-and-greets at different venues, which depend on new...

Is there a mobile app for easy shopping?

Currently, Randomhouse.com lacks a specific mobile app for shopping. However, users can still shop conveniently by accessing...

What is your return policy?

Randomhouse.com typically allows returns within a limited timeframe, often 30 days, for items in new, resalable condition....

Do you offer international shipping?

Randomhouse.com does provide options for international shipping, though availability varies by title and location. Customers...

Are gifts wrapped or packaged as part of the service?

Randomhouse.com does not provide gift wrapping services with orders, and items typically arrive in their original packaging....

What payment options are available for international customers?

International customers on Randomhouse.com can generally use major credit cards like Visa, MasterCard, American Express, and...

What genres do you specialize in?

Randomhouse.com offers a wide variety of genres to suit different reading preferences, including literature, fiction, mystery,...

Can I pre-order upcoming releases?

Randomhouse.com allows customers to pre-order future book releases. Readers can explore upcoming titles and reserve copies...

What formats are available for eBooks?

Randomhouse.com offers eBooks in several formats such as ePub, MOBI, and sometimes PDF to suit various devices. ePub is...

What are the available formats for audiobooks?

Randomhouse.com provides audiobooks in multiple formats, including digital downloads compatible with various devices and apps,...

Do you offer any discounts or promotions?

Randomhouse.com does provide various discounts and promotions on books, including seasonal sales and exclusive deals for...

Is there a membership program for frequent buyers?

Randomhouse.com does not have an exclusive membership program for frequent buyers but does offer various promotions and...

How can I access exclusive content or promotions?

Users can access exclusive content and promotions from Randomhouse.com by subscribing to newsletters and following their social...

Do you offer bulk discounts for educational institutions?

Randomhouse.com does not explicitly detail bulk discounts for educational institutions on its site, but many publishers...

How often do you release new titles?

Randomhouse.com releases new titles year-round, with a focus on spring and fall seasons for major publications. Release...

Does Randomhouse.com offer digital download options?

Randomhouse.com provides digital download options for many titles, including eBooks and possibly audiobooks, enabling readers...

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