What is your return policy?

Our return policy at Randomhouse.com aims to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange. To initiate a return, please contact our customer service team with your order information and reason for return. Items must be in their original condition, unopened, and include all accompanying materials. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error. Once we receive the returned item, we will process your refund or exchange promptly. For more details, please refer to our Returns and Exchanges policy on our website.