Does Plymouth Rock Assurance Have the Highest Customer Satisfaction for Auto Insurance?

According to the findings in this article, customer satisfaction and complaints are received in equal measure at Plymouth Rock Assurance. Thus, it can be said that the company does not offer the best service for auto insurance policies. However, since the company has still managed to achieve an A+ rating by BBB and stands at a good position in the insurance market, working with them is still recommended.

Plymouth Rock Assurance was established to offer clients high-level insurance products and other products around coverage. Its innovative approach has managed to offer customer satisfaction giving them the best choice to do business with. Whether online, on-call or physically, Plymouth rock agents are available at any time. With some additional bonuses on their products and various customizable policies, the company has managed to deliver at a very high rate.

Plymouth Rock Assurance Complains and Customer Satisfaction

Plymouth Rock Assurance is a good company that prides itself on an A+ rating by Better Business Bureau and only has ten customer complaints for the past three years. That is considered a small number for insurance companies. Most reviews on their site show that complaints are primarily because of claims. However, the company does not respond to all the reviews.

Customer Satisfaction

There are at least 37 reviews by customers for this company, with about three out of five stars. According to reviews, this is good for the site that enjoys a small number of positive reviews. Besides, there is still a small number of customer complaints that are primarily associated with claim issues. The company comes out at number 11 in the Mid-Atlantic based on the J.D. Power's 2020 U.S.

Plymouth Rock Assurance Complaints

Plymouth Rock Assurance had some negative reviews. First, there are not many reviews that can produce a substantial deduction to work with. Surprisingly, it has an A+ rating at BBB but only a few positive reviews. However, the company offers a claims satisfaction guarantee. This is quite important as it helps customer care manage complaints and reduce several pending complaints. Regardless of the few negative reviews, the company cannot be said to be a red flag.

Plymouth Rock Differential Ratings

1. Reasons Allstate customers originally chose to buy Auto Insurance from Plymouth Rock

Reputation - 26%
Offered the best price - 20%
Recommended by family member or friend - 18%
Because of other insurance with Allstate - 11%
From TV commercial - 6%
Inherited from my parents - 9%
Saw online ad - 5%
The company website and mobile apps are easy to use and helpful - 3%
Financial strength rating - 2%

2. Ratings on the likeliness to recommend Plymouth Rock

I would recommend this company - 51%
I would probably recommend this company - 33%
Neutral reaction - 10%
I would not recommend this company - 3%
I would probably not recommend this company - 3%

3. Ratings on the likeliness to renew Auto Insurance with Plymouth Rock

Yes: 69%
No: 31%

4. Ratings on website and apps

Completely satisfied or outstanding website & apps that give me what I need and more -40%
Reasonably satisfied and fulfills my basic auto needs - 24%
Average ability on their website and apps - 23%
Very unsatisfied on digital offering - 7%
Unsatisfied on the website and apps - 6%

Pros and Cons of Plymouth Rock Assurance

Pros

The company has a quick online quote tool.
The company offers comprehensive coverage.
The company provides a home-sharing endorsement.

Cons

Plymouth Rock is only available in six states.

Why does GetHuman Write How-to Guides for Plymouth Rock Assurance Problems?

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