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PlatinumPasses Customer FAQ

Top Answers & How-to Guides

What is PlatinumPasses's Phone Number?

The question we are asked most often is about how to talk to PlatinumPasses customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent PlatinumPasses Customer Questions

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Ticket Information

How do I select my seats for an event?

Selecting seats through PlatinumPasses typically involves choosing an event and viewing a seating map that shows available...
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Are tickets guaranteed to be authentic?

While PlatinumPasses prioritizes providing authentic tickets by sourcing from reputable suppliers and implementing verification...
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What additional fees should I expect?

When buying a Platinum Pass, customers should anticipate extra fees like service charges, processing fees, and taxes, which may...
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How will I receive my tickets after purchase?

Customers generally receive their PlatinumPasses tickets via email, which includes a purchase confirmation and a digital ticket...
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What's your policy on event rescheduling?

PlatinumPasses has a policy for event rescheduling that informs customers of new dates and allows them to choose whether to...
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Can I transfer tickets to another person?

Transferring tickets using PlatinumPasses may be allowed depending on event types and ticket policies. Users should confirm if...
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What events are eligible for tickets?

PlatinumPasses provides tickets for a diverse range of events, including concerts, sports, and theater. Availability may vary...
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What happens if an event is canceled?

When an event is canceled, PlatinumPasses has policies that may offer a refund or exchange, depending on the terms at purchase....
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Payment and Discounts

Can tickets be returned or exchanged?

PlatinumPasses generally does not allow ticket returns or refunds once purchased, although exceptions may exist for specific...
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How do I redeem a discount code?

To redeem a discount code with PlatinumPasses, visit their website and select your desired experiences. On the checkout page,...
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Are there any special offers for group purchases?

PlatinumPasses might provide special deals for group ticket purchases, like discounts or exclusive seating, depending on...
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What payment options do you provide?

PlatinumPasses usually provides various payment methods, including major credit cards like Visa, MasterCard, American Express,...
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Mobile and Tracking

How do I track my ticket status?

To track your PlatinumPasses ticket status, visit the official website and find the ticket tracking section. You will need your...
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Can I purchase tickets through your app?

PlatinumPasses does not have an app for ticket purchases; tickets can be bought effortlessly on their website, where users can...
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Is mobile ticketing available?

PlatinumPasses offers mobile ticketing, allowing tickets to be stored on smartphones for easy access and presentation. This...
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