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What's your policy on event rescheduling?

Asked 2 months ago
PlatinumPasses has a specific policy regarding event rescheduling that ensures customers are informed and accommodated during such changes. In general, when an event is rescheduled, customers who purchased tickets through PlatinumPasses will be notified of the new date and time, allowing them to decide if they are able to attend the rescheduled event. In circumstances where a customer is unable to attend the new date, PlatinumPasses typically provides options for exchanges or refunds, depending on the specific terms associated with the purchased tickets. It is important for customers to review the details provided at the time of purchase, as they may find important information regarding the rescheduling policy outlined in the terms and conditions. Additionally, customers are encouraged to check the current website for the most accurate and up-to-date information regarding specific events. Policies can vary based on the type of event and the venue involved. PlatinumPasses strives to accommodate their customers during unexpected changes, and staying informed is crucial. If you are seeking specific information about a particular event's rescheduling, the current web page will also have contact information where you might find detailed assistance.
Answered Sep 22nd 2025

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