What happens if I press the help button and cannot speak or explain my situation?

If you find yourself in a situation where you cannot verbally communicate your emergency, pressing the help button will still activate the Philips Lifeline response system. Our trained and compassionate Response Associates will immediately attempt to establish voice contact with you through the Lifeline console. If they don't succeed or you're unable to respond, they will follow a predetermined protocol based on the information you have provided. This includes contacting your designated responders, such as family members or neighbors, or emergency services if necessary. Our Response Associates are extensively trained to handle various situations and will ensure that you receive the appropriate care and assistance even if you cannot explain your situation verbally. Your safety and well-being are our top priorities.