What happens if I press the help button by accident?
Asked a year ago
If you accidentally press the help button on your Philips Lifeline device, there is no need to worry. Our highly trained Response Center Associates will reach out to you as soon as possible to confirm if it was an accidental activation. If we cannot reach you or it is confirmed as an accidental activation, we will kindly close the call. Your safety and peace of mind are our top priorities, and we understand that accidents happen. Rest assured, our team is always available 24/7 to provide assistance when needed, whether it is an emergency or an unintentional activation. Don't hesitate to reach out to us if you have any concerns or questions about your device or service.
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