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Patagonia Customer FAQ

Top Answers & How-to Guides

What is Patagonia's Phone Number?

The question we are asked most often is about how to talk to Patagonia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Patagonia Customer Questions

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Returns and Exchanges

Can I Return a Patagonia Item I Bought Online in the Store?

Yes, you can return a Patagonia item you bought online at one of their stores if you live close to one or are willing to make...
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What is Patagonia's return policy for items bought in-store?

Patagonia allows returns or exchanges of in-store purchases within one year if items are unworn, unwashed, and include all...
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Can I exchange an item I purchased online in the store?

Patagonia allows customers to exchange online purchases at physical store locations, making the process easy and convenient. It...
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Are any items ineligible for return?

Patagonia has a return policy that excludes certain items from being returned. Worn items beyond normal use, personalized...
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Can I return a customized or personalized item?

Patagonia's return policy generally prohibits returns on customized or personalized products due to their unique nature....
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Is there a time limit for returning an item bought online?

Patagonia typically allows returns of online purchases within sixty days, provided items are unworn, unwashed, and tagged....
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Can I return an item I bought on sale or with a discount?

Patagonia's return policy typically allows returns on discounted or sale items, but it's essential to check specific terms for...
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Do I need a receipt to return an item bought online?

Having a receipt is recommended for returning an online purchase to streamline the process and ensure proper tracking. However,...
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Damaged or Defective Items

What should I do if I received a damaged or defective item?

Customers receiving a damaged or defective item from Patagonia should first assess the damage and take clear photographs for...
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What is the warranty period for Patagonia products?

Patagonia offers a lifetime warranty on its products, covering defects in materials and craftsmanship. This warranty excludes...
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Order Management

What forms of payment are accepted for online purchases?

Patagonia allows various payment methods for online orders, including major credit cards and mobile payments like Apple Pay and...
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Can I cancel or modify an order after it has been placed?

Once an order is placed with Patagonia, it moves to processing, making cancellation or modification difficult. Quick action is...
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We look to the Patagonia issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Patagonia issues reported to GetHuman
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