Can I exchange an item I purchased online in the store?

Asked a year ago
Yes, you can exchange an item you purchased online at a Patagonia store. Patagonia offers a hassle-free return and exchange policy to ensure customer satisfaction. If you are not completely satisfied with your online purchase, you can visit any Patagonia store within a specified time period. The item must be unworn, unwashed, and in its original condition with tags attached. Make sure to bring the original receipt or invoice as proof of purchase. The store staff will assist you in finding a suitable replacement or provide store credit for a future purchase. Please note that store availability may vary, so it's best to check the Patagonia website or contact customer service for any specific exchange details or restrictions.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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