Updated

Patagonia Customer Service

Phone Number & Contact Info

Patagonia's Best Phone Number

800-638-6464
Toll-free·Calls Customer Service·Most popular Patagonia number
Q:

How do I talk to a live human at Patagonia?

A:Calling this Patagonia number should go right to a real human being
Q:

Does Patagonia offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-6pm PST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Patagonia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Patagonia number should go right to a real human being
In fact, much of this information on this page is superfluous because this Patagonia phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Patagonia operates the call center for this 800-638-6464 phone number Mon-Fri 6am-6pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 810 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Patagonia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Patagonia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Patagonia is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 810 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Patagonia

In summation, the best day to call Patagonia is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Patagonia staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Patagonia

If you have time to do a bit of reading before you call Patagonia, we recommend you read over some of our problem-specific articles.

What is the warranty period for Patagonia products?

The warranty period for Patagonia products varies depending on the specific item. Patagonia offers a lifetime warranty for their products, covering defects in materials and workmanship throughout the lifetime of the product. This means that if any issues arise due to manufacturing flaws or faulty materials, the company will repair or replace the item at no cost to the customer. However, normal wear and tear or damage caused by accidents, improper care, or misuse are not covered under this warranty. Patagonia's commitment to quality and sustainability ensures that their products are built to last, and they stand behind their craftsmanship with a generous warranty policy.

What is Patagonia's return policy for items bought in-store?

Patagonia offers a hassle-free return policy for items purchased in-store. Customers can return any unworn and merchandise within 30 days of the original purchase for a full refund. Proof of purchase, such as a receipt or packing slip, is required for all returns. If a customer does not have proof of purchase, Patagonia can provide store credit for the current selling price. Additionally, Patagonia's Ironclad Guarantee allows customers to return items that do not live up to their expectations due to defects or workmanship issues, even beyond the 30-day period. This guarantee ensures that customers are fully satisfied with their Patagonia purchase, reinforcing the brand's commitment to quality and customer satisfaction.

Can I Return a Patagonia Item I Bought Online in the Store?

Yes, you can return a Patagonia item you bought online at one of their stores if you live close to one or are willing to make the journey. Such items can be refunded in several ways. You will either receive merchandise credit to be used at the store or a gift card.

Top Patagonia customer service problems

Click the link above to get answers to just about any Patagonia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Patagonia Customer Service Contacts

There are of course other ways to contact Patagonia customer service besides the phone. Below we list the best ones, by medium.

Patagonia Customer Service Live Chat

patagonia.com - Customer Service
Click "Live Chat" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Patagonia provides this option.

Patagonia Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Patagonia will reply our your email.

Patagonia Customer Service on X (formerly Twitter)

@patagonia_cs - Customer Service
Company customer service Twitter feed
Patagonia, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Patagonia Customer Help Desk / Web Support

patagonia.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Patagonia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Patagonia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Patagonia agent. This phone number is Patagonia's best phone number because 4,860 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-638-6464 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Patagonia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter or web or chat. In total, Patagonia has 1 phone number. It's not always clear what is the best way to talk to Patagonia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Patagonia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Patagonia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Patagonia Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated