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Pajamacity.com Customer FAQ

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What is Pajamacity.com's Phone Number?

The question we are asked most often is about how to talk to Pajamacity.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pajamacity.com Customer Questions

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Ordering and Shipping

How do I place an order?

To place an order on Pajamacity.com, browse their pajama and loungewear selections, choose a product, select size and quantity,...
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How long does it take to process and ship an order?

Pajamacity.com processes orders within one to three business days, followed by shipping times that vary based on the chosen...
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Can I track my order?

Pajamacity.com offers tracking options to monitor order status. After placing an order, a confirmation email with tracking...
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Do you offer international shipping?

Pajamacity.com aims to serve customers worldwide with international shipping, but specifics vary based on factors like...
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Can I cancel or modify my order after it has been placed?

Pajamacity.com allows for canceling or modifying orders, but it depends on how quickly changes are requested after placing the...
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Payment and Returns

What are the available payment options?

Pajamacity.com provides several payment options including major credit cards like Visa and MasterCard, electronic services such...
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What is your return policy?

Pajamacity.com has a clear return policy allowing customers to return items within around thirty days if they are unsatisfied....
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Do you offer wholesale or bulk discounts?

Pajamacity.com does offer bulk and wholesale purchasing options that typically include discounts for larger orders. This is...
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Can I return an item purchased during a sale or promotion?

Pajamacity.com generally permits returns on sale or promotional items, but terms may differ by specific sale conditions. It is...
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Products and Care

What is your sizing guide?

Pajamacity.com provides a comprehensive sizing guide to help customers choose the right size for their pajamas and loungewear,...
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What types of pajamas do you offer?

Pajamacity.com offers a wide variety of pajamas, including traditional sets, stylish loungewear, and children's options in...
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How can I care for my pajamas to ensure they last long?

To ensure pajamas from Pajamacity.com are durable, it is crucial to follow care label instructions. Wash in cold water on a...
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Promotions and Loyalty

Are gift cards available?

Pajamacity.com provides gift cards, allowing recipients to choose preferred loungewear and sleepwear items. These cards come in...
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Are there any promotions or sales currently available?

Pajamacity.com often has various promotions and sales that change frequently. To find the latest offers, it is best to check...
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Do you have a loyalty program or rewards for recurring customers?

Pajamacity.com currently does not have a specific loyalty program for repeat customers but often offers promotions and...
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