How Do I Make a Complaint to Nokia?
You can register a complaint with Nokia through any of the following methods with these helpful tips.
Although Nokia phones are not as popular as they once were, there are still plenty of people using Nokia phones all over the globe. Most Nokia phones use Windows mobile operating software so you will need to find specific solutions in case your Nokia device is experiencing technical difficulties.
If you do not want to fix your Nokia phone yourself, you should contact Nokia directly and make a complaint. Nokia's website has a very comprehensive FAQ page where you will find solutions to the majority of the problems that Nokia devices face.
However, the FAQ page is for basic problems and you may not find the answer you are looking for. In that case, you will have to make a complaint to Nokia directly.
You can register a complaint with Nokia through any of the following methods:
Phone Call
If you have to file a complaint with Nokia, the best way to do it is by calling their customer support phone number. One advantage to calling Nokia's customer service directly is the speed of response. A phone call to Nokia's customer support will go through with an average wait time of about 15 minutes.
Another advantage is that you are sure that Nokia will receive the complaint as it will be filed by a live representative to whom you will have spoken. You can leave as much detail as you want since it easier and faster to solve the complaint via phone call. The phone line is available from Monday through to Friday from 10 am to 8pm E.S.T. you can retrieve Nokia's customer service phone number from GetHuman.
Live Chat
You can also make a complaint to Nokia with their live chat facility. The facility can be accessed through their website. You can access the live chat by following these steps:
- Launch your web browser and open the Nokia website
- Scroll to the bottom of the page and click 'Contact Us' or 'Support'
- The subsequent page will have the chat option which you click to start a conversation with a customer care agent. You will be prompted to leave your name, email address and location before initiating a chat
The average hold time on the live chat is 24 minutes. The live chat is available during the same time an days as the phone number. You can also copy the link to the live chat facility from GetHuman.
You can send Nokia an email if that is your preferred method of filing a complaint. An email affords the customer a lot more space to describe their issue in a lot of detail. You can pass your message along very vividly through an email. The problem associated with making a complaint via email is that it takes a long time for the issue to be fixed as opposed to the instant solutions afforded by a phone call. You can send Nokia an email by
- log on to the Nokia website
- Scroll to the bottom of the landing page and click 'Support'
- On the support page you will see the option 'Send us an email.' Click and proceed to file your complaint
Help Desk
Nokia does have an online help desk where you can contact the company and make a complaint. The help desk is the slowest avenue on the list and should not be used for urgent issues. It takes an average of 51 hours to fix a complaint presented through the online help desk which is an awfully long time in certain situations. You can find the link to the Nokia help desk from GetHuman.
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