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Neat Customer FAQ

Top Answers & How-to Guides

What is Neat's Phone Number?

The question we are asked most often is about how to talk to Neat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Neat customer service, get an answer now.
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Recent Neat Customer Questions

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Subscription Management

How Do I Cancel My Neat Subscription?

Canceling your Neat subscription can seem daunting, but our easy-to-follow guide will make the process a breeze. Whether you...
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How do I update my billing information?

To update billing information for Neat products, log into your account on the Neat website. Go to the account settings or...
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What are the different Neat subscription plans available?

Neat provides various subscription plans catering to both personal and business users, offering different features and access...
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Can I change my Neat subscription plan?

Yes, Neat allows users to change their subscription plans for better suitability. Subscribers can upgrade, downgrade, or adjust...
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Can I pause my Neat subscription?

Neat allows users to manage subscription plans, but pausing may not be a standard option. Users can typically cancel or...
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Is there a trial period for Neat?

Neat provides a trial period for its products and services, allowing users to assess features before purchasing. The duration...
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Device Compatibility

What devices are compatible with Neat?

Neat products are generally compatible with Windows and Mac systems, as well as iOS and Android mobile devices. Compatibility...
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Is there a mobile app available for Neat?

Neat provides a mobile app compatible with iOS and Android that enhances its service capabilities. Users can scan receipts,...
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Document Management

What happens if I exceed my document storage limit?

When a user surpasses their document storage limit with Neat, they may receive notifications and be unable to upload more files...
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Can I import documents from other applications?

Neat provides multiple ways for users to import documents, including direct scanning from devices, integrating with cloud...
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Security and Support

What security measures are in place to protect my data?

Neat prioritizes data security with industry-standard encryption for data in transit and storage, ensuring documents are...
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How do I report an issue or provide feedback about Neat?

To report an issue or give feedback about Neat, users should visit their official website, where different options like support...
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We look to the Neat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Neat issues reported to GetHuman
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