How Do I Cancel My Neat Subscription?

Canceling your Neat subscription can seem daunting, but our easy-to-follow guide will make the process a breeze. Whether you want to pause your subscription or cancel it altogether, have all the information you need as it makes the process a smooth one. You need to have the correct personal details as you make the cancellation. It will take thirty minutes for the team to cancel the subscription.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Neat is a popular service that allows people to digitize their paper documents and store them in the cloud to access them from anywhere, on any device. It's possible to cancel your Neat subscription, but it's essential to understand the procedure before you do.

How to Cancel Your Neat Subscription

Here is the procedure for making the cancellation:

  1. To cancel your subscription, you first need to open the Neat software. This can be done by clicking on the Neat icon in the taskbar or by going to the Start menu and searching for "Neat."

  2. Click on your name or the downward-facing arrow and select will be in the left-hand column. Click on "Neat" and then "Manage."

  3. You will see a list of your active subscriptions. To cancel a subscription, click on the "Cancel" link next to the subscription you want to cancel.

  4. You will then be asked to confirm that you want to cancel the subscription. Click "Yes" to confirm.

  5. You will be able to "pause" your subscription instead of canceling it. This allows you to suspend your subscription and reactivate it at any time temporarily.

If you choose to cancel your subscription, you will still have access to your account until the end of the current billing period. After that, your account will be deleted, and you will no longer have access to your documents. Call customer support when a problem arises.

What If Your Billing Is Already Due?

If your billing is already due, you will need to contact Neat customer service to cancel your subscription. You can do this by phone or by email. The phone number and email address are both listed on the "Manage" page of the Neat software.

If you choose to cancel your subscription, you will still have access to your account until the end of the current billing period. After that, your report will be deleted, and you will no longer have access to your documents. When you contact customer service, be sure to have your account information handy so that they can cancel your subscription for you.

Can I Reorder Neat Cloud?

If you have canceled your subscription and would like to order Neat Cloud again, you can do so on the Neat website.

  1. Go to the "Products" page

  2. Select the "Neat Cloud" option. You will then be able to choose the subscription plan that's right for you.

However, it may be wise to use new personal details if you decide to reorder Neat Cloud. This will help ensure that your account is not linked to your previous subscription.

What Happens When You Cancel Your Neat Subscription?

When you cancel your Neat subscription, you will lose access to your account and all of your documents after your account has been deleted. If you have any questions about canceling your subscription, contact Neat customer service. They can help answer any questions you may have about the cancellation process.

How Long Does the Cancellation Take?

After clicking on the "Cancel" link, the cancellation process may take 30 seconds to one minute to complete. During this time, you will be able to access your account and download any documents you may need. After the cancellation process is complete, you will no longer have access to your account or its documents.

After clicking on the "Cancel" link, you will be directed to your subscription plan. Verify that it says "Canceled." Don't hesitate to get in touch with Neat customer service if it does not. However, it's vital to have correct personal details, which allows Neat to easily verify your subscription ownership.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Cancel My Neat Subscription?

Why does GetHuman Write How-to Guides for Neat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Neat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Neat Subscription? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Neat

Asked 3 years ago
Updated 2 years ago
Viewed 330,410 times
Neat
How Do I Cancel My Neat Subscription?
Canceling Your Neat Subscription
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!