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Nashville Electric Services Customer FAQ

Top Answers & How-to Guides

What is Nashville Electric Services's Phone Number?

The question we are asked most often is about how to talk to Nashville Electric Services customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Nashville Electric Services Customer Questions

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Service and Billing

How do I report a power outage?

Customers can report a power outage to Nashville Electric Services via their website or by calling their customer service...
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How do I transfer my service to a new address?

To transfer electric service to a new address with Nashville Electric Services, customers should visit the official website and...
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What should I do if I receive a high bill?

If a person receives a high electric bill, it is essential to review the bill for errors and compare it with past bills. They...
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What are the accepted methods of payment?

Nashville Electric Services offers multiple payment methods including online payments via their website, mobile app payments,...
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Can I view and pay my bill online?

Nashville Electric Services allows customers to view and pay their bills online through their official website. This service...
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What are the different rate plans available?

Nashville Electric Services has several rate plans to fit various customer needs, including residential rates based on usage,...
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Is there a budget billing option available?

Nashville Electric Services provides a budget billing option to help customers manage electricity expenses by allowing...
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Safety and Emergencies

What should I do if I smell gas?

If a gas odor is detected, prioritize safety by avoiding any electrical devices and flames. Evacuate the area and alert others,...
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What should I do in case of a downed power line?

In the event of a downed power line, prioritize safety by keeping a safe distance and avoiding contact. Inform others to stay...
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When can I expect my power to be restored after an outage?

The time it takes for power restoration after an outage with Nashville Electric Services depends on factors like the cause and...
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Programs and Assistance

Are there any current rebates or incentives available?

Nashville Electric Services offers various rebates and incentives to enhance energy efficiency, including those for appliances,...
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Can I request an energy audit for my home?

Homeowners can request an energy audit from Nashville Electric Services, aimed at improving energy efficiency and reducing...
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How can I participate in Nashville Electric's energy efficiency programs?

Nashville Electric Services has several energy efficiency programs that enable customers to save energy and money. Interested...
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What are the eligibility criteria for any assistance programs?

Nashville Electric Services has various assistance programs with differing eligibility requirements. Typically, applicants must...
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We look to the Nashville Electric Services issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nashville Electric Services issues reported to GetHuman

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