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Medi-Cal Customer FAQ

Top Answers & How-to Guides

What is Medi-Cal's Phone Number?

The question we are asked most often is about how to talk to Medi-Cal customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Medi-Cal customer service, get an answer now.

Recent Medi-Cal Customer Questions

How do I look my coverage up and switch providers

To look up your Medi-Cal coverage, you can visit the Medi-Cal website and log into your account. This will provide you with information about your current plan and coverage details. If you want to switch providers, you typically can do so during the annual open enrollment period or under certain circumstances like a change in eligibility. Check your current provider’s guidelines and reach out to your local Medi-Cal office for specific instructions on switching providers. Please refer to the online resources available for the most accurate procedures.
Asked Nov 20, 2024 3:52 PM

Help me with my Medi-Cal customer service issue

Eligibility and Coverage

Who is eligible for Medi-Cal?

Medi-Cal eligibility is mainly based on income, household size, and specific criteria. Generally, low-income individuals and...

What are the income limits for Medi-Cal eligibility?

Medi-Cal eligibility primarily depends on income and household size, with limits varying across programs. As of 2023,...

What is the difference between Medi-Cal and Medicare?

Medi-Cal and Medicare are distinct health care programs serving different groups. Medi-Cal, California's Medicaid, aids...

Can I still receive Medi-Cal if I have a job?

Yes, individuals can still qualify for Medi-Cal while employed. Factors like income, household size, and health needs affect...

Services Provided

What types of medical services does Medi-Cal cover?

Medi-Cal provides a comprehensive range of medical services, including preventive care, outpatient services, prescription...

Can I have both Medi-Cal and private insurance?

Individuals can indeed have both Medi-Cal and private insurance, referred to as dual coverage, which can enhance benefits since...

What services are not covered by Medi-Cal?

Medi-Cal does not cover experimental treatments, cosmetic procedures, or services deemed medically unnecessary, such as most...

Application Process

How long does it take for a Medi-Cal application to be processed?

The time taken to process a Medi-Cal application can vary, typically taking up to 45 days, but urgent cases may be expedited to...

What documents are required for the Medi-Cal application?

When applying for Medi-Cal, applicants typically need documents to verify identity, residency, income, and, if applicable,...

What if my Medi-Cal application is denied?

If a Medi-Cal application is denied, individuals should first understand the reasons behind the denial, which could include...

How can I appeal a Medi-Cal denial?

If a Medi-Cal benefits denial occurs, the individual can appeal by first reviewing the denial notice. They should submit a...

Income Changes and Resources

What steps should I take if my income changes?

When income changes, it is crucial to evaluate its effect on Medi-Cal eligibility and report it through appropriate channels,...

Where can I find additional resources for Medi-Cal beneficiaries?

Beneficiaries of Medi-Cal can explore a variety of resources by visiting the official website of the California Department of...
We look to the Medi-Cal issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Medi-Cal issues reported to GetHuman
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