Bed Bath & Beyond Customer FAQ

If you've recently bought a faulty product or purchased something that doesn't meet your needs, you can ask Bed, Bath, and Beyond for a refund within 90 days of making your purchase. You can also visit a local store to return a product and get a refund or exchange.

Bed Bath & Beyond customers have options when it comes to returning merchandise. Online purchases can be returned to stores in some circumstances. However, items purchased at a retail location should be returned to a retail location for a refund. Items must be returned within the required ninety-day period for a refund. If items are returned outside of this ninety-day window a store certificate or credit will be issued. Online items can also be returned by calling customer support. A prepaid shipping level usually arrives with online purchases. This label can be used to return items to Bed Bath & Beyond for return or exchange. If you've lost your return shipping label, you can go online and visit Gap's interactive center to create another shipping label. Customers may be able to return online items to retail locations. However, return items must be unwashed, unworn, and in their original condition. Some items aren't eligible for a refund. You will need to visit Bed Bath & Beyond's return policy to find out which items fall into this category. If you have questions about the return process and what options are available to you, call customer service.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To return an item purchased online at Bed Bath & Beyond, you can bring the item along with your order confirmation email or packing slip to any Bed Bath & Beyond store. Alternatively, you can initiate the return online through your account. Follow the return instructions provided, print your return label if needed, and send the item back via the postal service. Items should be returned within the specified return window for a full refund or exchange.

We recommend checking the tracking information for your order to confirm the delivery details. If the package continues to be misdelivered, please look for the most up-to-date contact information on this page to report the issue and get assistance.