What is Marks & Spencer's return policy?
Asked a year ago
Marks & Spencer's return policy allows customers to return most items within 35 days of purchase or receipt for a full refund or exchange. The returned items should be in their original condition, with tags and labels attached. For hygiene reasons, certain products like underwear and swimwear can only be returned if the hygiene seal is intact. However, faulty or damaged items can be returned regardless. Proof of purchase is required to process the return. Online purchases can be returned by mail or to any Marks & Spencer store, while store purchases can only be returned to a store. Gift cards, personalized or perishable items, and downloadable products are non-returnable. Marks & Spencer also provides options for home collection of larger items for a nominal charge.
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