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MailTrack Customer FAQ

Top Answers & How-to Guides

How do I Contact MailTrack Customer Service?

The question we are asked most often is about how to talk to MailTrack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track emails sent from multiple accounts?

MailTrack allows users to track emails from various accounts, provided each account is configured properly. A new unified...
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Overview and Installation

How do I install MailTrack?

To install MailTrack, visit mailtrack.io, select the option to add the extension for your browser like Chrome or Firefox, and...
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What is MailTrack and how does it work?

MailTrack is an email tracking tool compatible with Gmail and Google Workspace, allowing users to see if recipients have opened...
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What email clients are compatible with MailTrack?

MailTrack mainly supports Gmail as a browser extension and is compatible with Google Workspace accounts. Although it does not...
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Is MailTrack available in multiple languages?

MailTrack provides its interface in various languages such as English, Spanish, and French, accommodating a wide user base....
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Usage and Features

Is MailTrack free to use?

MailTrack does have a free plan that allows email tracking, but it includes some limitations such as the addition of a...
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How do I access MailTrack features?

To use MailTrack features, a user should install the extension from their browser's store, log into Gmail, and then the...
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Can I track emails sent from multiple accounts?

MailTrack allows users to track emails from various accounts, provided each account is configured properly. A new unified...
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Can I use MailTrack for team collaborations?

MailTrack is mainly aimed at individual users but can aid team collaboration by sharing email tracking information. It enhances...
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Troubleshooting and Support

What should I do if MailTrack isn't tracking my emails?

If MailTrack is not tracking emails, first verify that it is correctly installed and enabled in the browser. Ensure that...
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How can I manage my MailTrack settings?

To manage MailTrack settings, users should go to the dashboard or settings menu by clicking the MailTrack icon. Here, they can...
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What type of support does MailTrack offer?

MailTrack provides a variety of support options, including a comprehensive knowledge base with guides and troubleshooting...
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Privacy and Limitations

How can I uninstall MailTrack?

To uninstall MailTrack, the steps differ by browser. In Chrome, access the "Extensions" menu and remove MailTrack. In Firefox,...
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How does MailTrack ensure user privacy?

MailTrack prioritizes user privacy by collecting only essential data, complying with regulations, and using encryption for data...
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Are there any limitations on MailTrack's tracking system?

MailTrack's tracking system has limitations, including dependency on whether the recipient displays images in emails and...
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What are the differences between the free and paid versions of MailTrack?

MailTrack provides a free version with basic email tracking capabilities, but it includes limitations such as branding on...
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We look to the MailTrack issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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