GoPro Customer Service

Contact GoPro & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about GoPro. Below you will also find the phone and non-phone-based contact information we've gathered. Or ask a new question and get an answer fast.

All the ways to contact GoPro below

You cannot have a live conversation with a customer service agent at GoPro. Instead, you need to look through help articles to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member. Below we show all the possible ways to get in touch.
Since you cannot have a live conversation with a human at GoPro, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with GoPro. Read on.

GoPro: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for GoPro.
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Click below to show 1 more questions, answers, and complete guides to common GoPro customer support problems.

Contacting GoPro customer support

Below you can compare and contrast the 2 ways to contact GoPro by looking at which ones are the fastest and which ones other customers recommend the most for solving GoPro customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact GoPro across the following channels: Chat, Web.

Phone number / contactWaitVotes
Live Chat at gopro.com
Customer Service
3 mins410
Online Help at gopro.com
Customer Service
< 2 hrs152

Recent reasons customers contacted GoPro:

My gopro * camera is switching itself on when I insert the battery and will not then sw...
Commande n*MP-**********Bonjour,*A l'ouverture de la commande cit*e en r*f*rence, la ca...
My Go Pro Hero ** keep freezing during my dives and not working properly. I would like...
I made a new order for Hero ** (*MU-********). *However, actually I wanted to get more...
Good Morning, I have a pairing issue between my GoPro Hero ** and my fully charged * V...
Hi,**I have purchased a gopro max back in April **** and have used it seldomly, but the...
Dear Sir*Ma'am,**If I am taking ***-degree pano in time-lapse, then the horizontal lock...
Can u tell me go pro * silver can connect microphone or not
My GoPro Hero * black camera has been having issues with retaining video and photo foot...
Hello, **I am writing with a request regarding subscription. One year ago I bought Go P...
Bonjour,*nous avons bien re*u notre commande MP-******** et nous vous en remercions.*Ce...
I ordered my go pro and a few accessories and got a confirmation screen with an order n...
So i have bought a gopro hero * black and for some reason it doesnt read my sd cards iv...
Bonjour,***J'ai demand* un retour pour une GO PRO HERO BLACK **, mais le montant de la...
Wifi connection get lost on phone everytime on quick app so how to fixed this issue
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Does GetHuman work with GoPro?

GetHuman does not work with GoPro's customer support operations, directly or in any other way. GetHuman has no partnership or relation to GoPro at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check GoPro's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting GoPro at a Glance

GoPro has no phone number
GoPro has 1 chat optionBEST
GoPro has no customer email
GoPro has 1 help forum
GoPro has no twitter handle
GoPro has no facebook page
Contact information overview

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