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Long Island Railroad Customer FAQ

Top Answers & How-to Guides

What is Long Island Railroad's Phone Number?

The question we are asked most often is about how to talk to Long Island Railroad customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Long Island Railroad Customer Questions

How do I get a student discount on my ticket?

To get a student discount on your Long Island Railroad ticket, you can purchase a student ticket type that typically requires proof of student status. This can include a valid student ID or enrollment verification. Discounts may apply to monthly or weekly tickets, and conditions may vary, so it's best to check the specific requirements for student fare eligibility on the ticket options available.
Asked Sep 20, 2025 9:20 PM

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Ticket Information

What are the different ticket options available?

The Long Island Railroad offers various ticket options, including one-way, round-trip, weekly, monthly, and ten-trip tickets....
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How much does a ticket cost for the Long Island Railroad?

Ticket prices for the Long Island Railroad differ based on travel zones, time of day, and ticket type. Fares are higher during...
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Can I purchase tickets online?

Yes, Long Island Railroad tickets can be bought online through their official website. This convenient option allows passengers...
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Travel Policies

What are the peak and off-peak travel times?

The Long Island Railroad classifies peak travel times as the morning rush from 6:00 AM to 9:00 AM and the evening rush from...
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Can I bring my bike on the Long Island Railroad?

Bicycles are allowed on the Long Island Railroad during off-peak hours and all day on weekends and holidays, with some rules to...
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What is the policy for bringing pets on the Long Island Railroad?

The Long Island Railroad permits small pets under 25 pounds in carriers that fit under the seat or on the lap, while larger...
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Can I bring food and drinks on the Long Island Railroad?

Passengers can bring food and drinks on the Long Island Railroad, but they should choose items that are not messy or odorous....
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Are there any travel advisories I should be aware of?

Travelers using the Long Island Railroad should regularly check for travel advisories regarding potential service disruptions,...
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Discounts and Parking

Are there any discounts available for students or seniors?

Long Island Railroad provides discounts for both students and seniors. Students enrolled in participating colleges can access...
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Is there parking available at the train stations?

Long Island Railroad has parking at many stations, but details vary by location. Major stations often have commuter lots or...
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Amenities and Services

Is there Wi-Fi available on the trains?

As of October 2023, Long Island Railroad has Wi-Fi on select trains; however, it may not be on all routes or journeys. It's...
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What amenities are offered on the trains?

The Long Island Railroad provides numerous amenities for travelers, such as comfortable seating, overhead luggage storage,...
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